Updates for SuperSaaS: Trigger Zaps from Appointment Reminders and Follow-ups
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Whether your business is built around appointments with clients—perhaps as a beauty shop, repair center, or health care center—or you need a consistent way for your team to share resources like your conference room and projector, a standard calendar isn’t enough. It’s far too easy to forget to put an appointment on the calendar, or double-book a resource without noticing someone else already booked it.
That’s why your business needs a tool like SuperSaaS to help manage your appointments and shared resources. SuperSaaS might feel familiar—perhaps like Google Calendar or older versions of Outlook. Sometimes, like when you set up a calendar, its “setup wizard” feels similar to many of the installers from older Windows operating systems. It doesn’t feel as modern as other tools, but its familiar paradigms can make SuperSaaS’s customizable options feel manageable and fit into the workflow in traditional businesses.
SuperSaaS is built around multiple calendars to help you manage everything, including:
- A resource schedule, which allows you to define one or more available resources, like a person or a location (or an object, like a basketball court or a room). You can only book a resource once within each time period.
- A capacity schedule, which is useful if you want multiple people to be able to book specific slots in the schedule (i.e. for events).
- And lastly, a service schedule, which consists of multiple resources. The service schedule lets you use multiple resource schedules as dependencies.
Let’s start by creating a simple calendar. I created a calendar to offer French tutoring lessons. It was easy to create a resource schedule, based on my availability, and get a URL I could share with potential customers. From there, I could book a single lesson at a time.
But let’s say that your needs are a little bit more complex than that.
I’ll use a real-world example—one that I’ve helped clients set up before. Jane is a massage therapist. She works out of two locations, on opposite sides of town, on different days. And one day a week, she’s mobile, and drives to patients’ homes.
With SuperSaaS, it’s trivial to set this up. You can treat each location as a “resource” and set up multiple resource schedules based on where Jane is on any given day. In this case, we’d create three resource schedules—one for each location, and another for her mobile workday.
Finally, we’d create a service schedule, which lists all three of the resource schedules as dependencies. The service schedule overrides the other three, so if Jane says she’s no longer available on a Tuesday, she won’t have to change the resource schedules to match it.
Even better: you can set up your service schedule so that you’re only available when all the resources are available, or when particular services are available together.
This allows you to create even more complicated calendars, if need be. If you ran a health clinic, you could cluster rooms and health care providers, so that John the Chiropractor is only available when both his availability and the availability of his room align. Baptise the Chiropractor can share the same room availability.
In other words, this allows you to treat resources and schedules like the variables that they are, and it lets your customers (or patients, or clients), see what it is they’re booking.
If you want to accept payments, you can do that in multiple currencies at the time of booking or at the door (you can let the user decide, even). You can download .xls or .csv files of your bookings, or even allow users to select from a multitude of available languages. The paid version of the app allows you to sync your personal calendar, so you’re never double-booked. And all this is just scratching the surface.
In short, SuperSaaS can do just about anything you throw at it. Of course, nothing’s perfect. SuperSaaS has a couple limitations that may make it a no-go for you. The first is the interface. You’ll either love it or hate it. The only real show-stopper, though, is that SuperSaaS is a walled garden. You can update your calendar’s colours and look, if you want to do that, but outside of placing your calendar in an often-insecure web frame, there’s no easy way to get SuperSaaS on to your own site. If you need a calendar solution that functions more like a plugin, and less like an app, SuperSaaS might not be for you.
But if you have complex calendar needs, and you’re not bothered by SuperSaaS’s minor limitations, their calendar platform may be exactly what you need. I’m surprised by its flexibility, and have to admit that its retro interface makes all its customization options easy to use. All that’s left to do now is create a calendar, sit back, and let the appointments roll in!