Snappy + Emma Integrations

How to connect Snappy + Emma

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when a new ticket is added.
Trigger
Scheduled
New Unassigned Ticket
Triggers on any new, unassigned tickets from a mailbox.
Trigger
Scheduled
New Waiting Ticket Assigned to Me
Triggers on and waiting ticket assigned to you.
Trigger
Scheduled
New Wall Post
Triggers when a new post is added to the team wall.
Trigger
Scheduled
Create Wall Post
Creates a post on the team wall.
Action
Write
Create Note As Customer
Creates a note as the customer.
Action
Write
Create Note To Customer
Creates a note to the customer.
Action
Write
New Field
Triggers when a new member field is created
Trigger
Instant
Emma
Triggers when a field is deleted
Instant
Trigger
Emma
Triggers when a field is updated
Instant
Trigger
Emma
Triggers when a new member group is created
Instant
Trigger
Emma
Triggers when a group is deleted
Instant
Trigger
Emma
Triggers when a group is updated
Instant
Trigger
Emma
Triggers when a mailing is finished
Instant
Trigger
Emma
Triggers when a new subscriber is added
Instant
Trigger
Emma
Triggers when a member is added to a group
Instant
Trigger
Emma
Triggers when a member is deleted
Instant
Trigger
Emma
Triggers when a member is removed from a group
Instant
Trigger
Emma
Triggers when a member's status is updated
Instant
Trigger
Emma
Triggers when a member is updated
Instant
Trigger
Emma
Triggers when a message is clicked
Instant
Trigger
Emma
Triggers when a message is forwarded
Instant
Trigger
Emma
Triggers when a message is opened
Instant
Trigger
Emma
Triggers when a member shares a message
Instant
Trigger
Emma
Triggers when a member shares a link to a message and someone clicks on it
Instant
Trigger
Emma
Triggers when a subscriber opts-out
Instant
Trigger
Emma
Creates an event that can be used to trigger an automated workflow
Scheduled
Action
Emma
This adds a new group to Emma
Scheduled
Action
Emma
This adds a new contact to Emma
Scheduled
Action

How Snappy + Emma Integrations Work

Step 1: Authenticate Snappy and Emma.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Snappy + Emma

About Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.