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SMS by Zapier + Webhooks by Zapier + Freshdesk Integrations

How to connect SMS by Zapier + Webhooks by Zapier + Freshdesk

Zapier lets you send info between SMS by Zapier, Webhooks by Zapier, and Freshdesk automatically—no code required.

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Do even more with SMS by Zapier + Webhooks by Zapier + Freshdesk

With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with SMS by Zapier, Webhooks by Zapier, and Freshdesk. And don’t forget that you can add more apps and actions to create complex workflows.

Supported triggers and actions

What does this mean?
  • SMS by Zapier triggers, actions, and search
    Send SMS
    Send an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.
    Action
    Write
  • Webhooks by Zapier triggers, actions, and search
    Retrieve Poll
    Poll a URL and look for new entries.
    Trigger
    Scheduled
  • Webhooks by Zapier triggers, actions, and search
    Catch Raw Hook
    Wait for a new POST, PUT, or GET to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
    Trigger
    Instant
  • Webhooks by Zapier triggers, actions, and search
    Catch Hook
    Wait for a new POST, PUT, or GET to a Zapier URL.
    Trigger
    Instant
  • Webhooks by Zapier triggers, actions, and search
    Custom Request
    Fire off a custom request by providing raw details. Very flexible but unforgiving.
    Action
    Write
  • Webhooks by Zapier triggers, actions, and search
    GET
    Fire off a single GET request with optional querystrings.
    Action
    Write
  • Webhooks by Zapier triggers, actions, and search
    POST
    Fire off a single POST request as a form or JSON.
    Action
    Write
  • Webhooks by Zapier triggers, actions, and search
    PUT
    Fire off a single PUT request as a form or JSON.
    Action
    Write
  • Freshdesk

    Triggers when there is a new ticket is created in Freshdesk.

    Instant

    Trigger

  • Freshdesk

    Triggers when a new customer is created.

    Instant

    Trigger

  • Freshdesk

    Triggers when a Note is added to a Ticket.

    Instant

    Trigger

  • Freshdesk

    Triggers when a Ticket is updated.

    Instant

    Trigger

  • Freshdesk

    Triggers when a user is updated.

    Instant

    Trigger

  • Freshdesk

    Add Private or Public notes to a Freshdesk Support Ticket.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a Company entry in Freshdesk.

    Scheduled

    Action

  • Freshdesk

    Creates a Forum under a Category.

    Scheduled

    Action

  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

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How SMS by Zapier + Webhooks by Zapier + Freshdesk Integrations Work

  1. Step 1: Authenticate SMS by Zapier, Webhooks by Zapier, and Freshdesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps
sms logo

About SMS by Zapier

Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!

Related categories

  • Phone & SMS
  • Zapier
webhook logo
webhook logo

About Webhooks by Zapier

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

Related categories

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

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