When this happens...
ZendeskNew Ticket
Then do this...
SlackSend Channel Message

Keep your finger on the pulse of your help desk without having to switch between apps. This Zapier integration will send a message to Slack whenever a new ticket is opened in Zendesk. That way, you can notify your team of new tickets, or get a private message about the support tickets that need a personal reply.

How It Works

  1. A new ticket is opened in Zendesk
  2. Zapier sends a message to a chosen Slack channel with the ticket information

What You Need

  • Zendesk account
  • Slack account
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Slack + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

New Channel

Triggers whenever a new #channel is created.

Attach File to Ticket

Attach a file to an existing ticket.

New User

Triggers when a new user is created.

Create User

Create a new user.

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Become a Zapier Integration Partner

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.