Slack
When this happens...
FreshdeskNew Ticket
Then do this...
SlackSend Channel Message

Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

How It Works

  1. Zapier watches your ticket view inside of your Freshdesk account for new tickets
  2. When a new ticket is received, Zapier copies the ticket data you choose and posts a new message in Slack

What You Need

  • Freshdesk account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Slack + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

New Channel

Triggers whenever a new #channel is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Contact

Triggers when a new customer is created.

Create Ticket

Create a ticket in Freshdesk for your domain.

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Become a Zapier Integration Partner

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations