Freshdesk + Slack + Filter by Zapier
Send Slack channel notifications when Freshdesk tickets are updated
If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.
If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.
- When this happens...Update Ticket
Triggers when a Ticket is updated.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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- 14 day trial for premium features & apps
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.