Slack
When this happens...
FreshdeskUpdate Ticket
Then do this...
SlackSend Channel Message

If you want to notify other teams in Slack when Freshdesk tickets are updated, tagged, or placed in a new status, this Zap is for you! Make your app team aware of customer feedback. Let your dev team know when customers appreciate the new updates.

How this works

  1. Freshdesk tickets are updated...
  2. Zapier looks for specific changes to the ticket...
  3. Zapier sends a Slack channel notification

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack

Why Zapier?

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Slack + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

New Channel

Triggers whenever a new #channel is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Contact

Triggers when a new customer is created.

Create Ticket

Create a ticket in Freshdesk for your domain.

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Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn More

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations