Slack
When this happens...
FreshdeskNew Ticket Note
do these tasks!
Digest by ZapierAppend Entry and Schedule Digest
SlackSend Direct Message

When you create a new ticket in Freshdesk, you store valuable information about your customers. Keep abreast of it all with this workflow! After you set it up, you will receive a summary of new Freshdesk ticket notes created today, this week, or this month.

How this Freshdesk-Digest by Zapier-Slack integration works

  1. A new Freshdesk ticket note is created
  2. Zapier's Digest app stores a running log of those new notes
  3. At a time you set, your digest is delivered via Slack

Apps involved

  • Freshdesk
  • Digest by Zapier
  • Slack

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Enterprise-level security—connect mission-critical apps.

It's easy to connect Slack + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

New Channel

Triggers whenever a new #channel is created.

Send Channel Message

Post a new message to a specific #channel you choose.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Starred Message

Triggers when you star a message.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Ticket

Create a ticket in Freshdesk for your domain.

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Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations