When this happens...
ShopifyNew Paid Order
Then do this...
ZendeskCreate Ticket

Stay on top of your customer service by using this Zapier automation to generate tickets when new orders are placed on Shopify. Once you set up the Shopify-Zendesk integration, from that point forward new orders placed in Shopify will automatically generate tickets in Zendesk. That gives you an easy way to followup with your new customers.

Note: This Zapier integration doesn't import already existing orders into Zendesk, only new orders after you've set it up.

How It Works

  1. A new order is placed in Shopify
  2. Zapier creates a new ticket in Zendesk

What You Need

  • Shopify account
  • Zendesk account
Premium
Shopify is a Premium integration on Zapier.
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Shopify + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added to your Shopify account.

Create Customer

Creates a new customer.

New Paid Order

Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

Create Product

Creates a new product.

New Cancelled Order

Triggers whenever a order is "cancelled" (with line item support).

Create Order

Creates a new order (with line item support).

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

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Become a Zapier Integration Partner

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.