Freshdesk + Samepage

Get notified of Freshdesk ticket status updates in Samepage

Want to stay on top of your support team's progress without constantly logging in to Freshdesk? Get ticket status updates automatically in Samepage using this Zapier workflow. Whenever there's a change to a ticket in Freshdesk, you'll get notified in a Samepage team chat of your choice. Easily monitor the status of tickets without ever leaving Samepage.

When this happens...
Update Ticket
Triggers when a Ticket is updated.
TriggerInstant
automatically do this!
[Old Samepage] Post Team Chat Message
Posts a new chat message to a specific team.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
- FolderRequired
- AgendaRequired
- Event NameRequired
- Start DateRequired
- End DateRequired
- All Day Event
- Event Details
- Attendees
- Trigger Auto Call
- Color
Action
Write
- FolderRequired
- Page NameRequired
- Page ContentRequired
- Chat Message
Action
Write
- Team or Sub-TeamRequired
- Page NameRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Parent Team
- Team NameRequired
- Team PrivacyRequired
- Team Members
- Team Owners
Action
Write
- Team or Sub-TeamRequired
- Parent Folder
- Page ContentRequired
- Chat Message
- Page NameRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
- FolderRequired
- Discussion NameRequired
- First Chat Message
Action
Write
- Parent Folder
- Folder NameRequired
- Folder Full Editors
- Folder Writers
- Folder Readers
Action
Write
- FolderRequired
- AgendaRequired
- Task NameRequired
- Task Details
- Assignee
- Due Date
- Due on a Day
- Color
Action
Write
- FolderRequired
- ChatRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team, Sub-Team or Group-ChatRequired
- MessageRequired
- Post Under My Name
- Author Name
- Author Avatar
Action
Write
- Team or Sub-TeamRequired
- Task NameRequired
- Task Details
- Assignee
- Due Date
- Color
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

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About Samepage

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.

Help

Related categories

Team Chat

Similar apps

Teamwork

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Project Management

PRODUCTS

CAPABILITIES

By team

Freshdesk + Samepage

Get notified of Freshdesk ticket status updates in Samepage

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

Create Event

FolderRequired

AgendaRequired

Event NameRequired

Start DateRequired

End DateRequired

All Day Event

Event Details

Attendees

Trigger Auto Call

Color

Create Page

FolderRequired

Page NameRequired

Page ContentRequired

Chat Message

[Old Samepage] Post Page Chat Message

Team or Sub-TeamRequired

Page NameRequired

MessageRequired

Post Under My Name

Author Name

Author Avatar

[Old Samepage] Create Team

Parent Team

Team NameRequired

Team PrivacyRequired

Team Members

Team Owners

[Old Samepage] Create Team Page

Team or Sub-TeamRequired

Parent Folder

Page ContentRequired

Chat Message

Page NameRequired

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic