Gmail + SolarWinds Service Desk

Send emails on Gmail for new SolarWinds Service Desk changes

Are your current alert processes not quite cutting it? Let us step in with this SolarWinds Service Desk-Gmail integration to keep everyone up to speed. It will trigger for every new change on SolarWinds Service Desk once you set it up, automatically sending out a new email from your Gmail account with all the details you need to react effectively.

When this happens...
New Change
New change in your service desk.
TriggerScheduled
automatically do this!
Send Email
Triggers when a new e-mail appears in the specified mailbox.
ActionWrite

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Supported triggers and actions

What does this mean?

New Asset
New asset in your inventory.
Trigger
Scheduled
Try It
New Contract
New contract was added.
Trigger
Scheduled
Try It
New Incident
Triggers when a new incident is created.
Trigger
Scheduled
Try It
New Release
New release in your service desk.
Trigger
Scheduled
Try It
New Task
Triggers when a new task is created.
Trigger
Scheduled
Try It

- NameRequired
- ManufacturerRequired
- TypeRequired
- StatusRequired
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- NameRequired
- Manufacturer NameRequired
- StatusRequired
- License TypeRequired
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- TitleRequired
- PriorityRequired
- Requester's Email AddressRequired
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- EmailRequired
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write
New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It
- Label(s) to Add
- Message to be LabeledRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Body Type
- BodyRequired
- Label/Mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Search or write

New Change
New change in your service desk.
Trigger
Scheduled
Try It
New Hardware
New hardware in your inventory.
Trigger
Scheduled
Try It
New Problem
New problem in your service desk.
Trigger
Scheduled
Try It
New Risk
New risk was detected.
Trigger
Scheduled
Try It
New User
New user in your account.
Trigger
Scheduled
Try It
- TitleRequired
- StateRequired
- Requester's Email AddressRequired
- PriorityRequired
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- NameRequired
- SerialRequired
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email AddressRequired
- StateRequired
- TitleRequired
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- StateRequired
- NameRequired
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- Label/Mailbox
- Search String
Trigger
Scheduled
Try It
- Label/MailboxRequired
Trigger
Scheduled
Try It
- Search StringRequired
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
- SubjectRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- NameRequired
Action
Write
- Message to Remove Label(s) FromRequired
- Label(s) to RemoveRequired
Action
Write
- Search StringRequired
Action
Search

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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Gmail + SolarWinds Service Desk

Send emails on Gmail for new SolarWinds Service Desk changes

New Asset

New Contract

New Incident

New Release

New Task

Create Asset

ManufacturerRequired

TypeRequired

StatusRequired

Model

Serial Number

Asset ID

IP Address

Description

Owner's Email Address

User's Email Address

Site

Department

Create Contract

NameRequired

Manufacturer NameRequired

StatusRequired

License TypeRequired

Start Date

End Date

Note

Site

Department

Create Incident

TitleRequired

PriorityRequired

Requester's Email AddressRequired

Description

Assign to User by Email Address

Due Date

Site

Department

Related Problem Number

Category

Subcategory

Create Release

Requester's Email AddressRequired

StateRequired

TitleRequired

Description

Plan

Build

Deploy

Assignee Email Address

Approver Email Address

Priority

Site

Department

Planned Start

Planned End

Create User

EmailRequired

First Name

Last Name

Phone Number

Site

Department

Role

New Label

New Email

Label/Mailbox

New Starred Email

Add Label to Email

Label(s) to Add

Message to be LabeledRequired

Create Draft Reply

Trigger Instructions

ThreadRequired

To

Cc