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RocketResponder + Groove Integrations

How to connect RocketResponder + Groove

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Supported triggers and actions

What does this mean?
  • RocketResponder triggers, actions, and search
    Add Subscriber
    Adds a new Subscriber to your List
    Action
    Write
  • RocketResponder triggers, actions, and search
    Unsubscribe Subscriber
    Removes a Subscriber from your List
    Action
    Write
  • Groove triggers, actions, and search
    Agent Invited
    Triggers when an agent is created.
    Trigger
    Instant
  • Groove triggers, actions, and search
    Agent Replied
    Triggers when an agent replies to a ticket.
    Trigger
    Instant
  • Groove triggers, actions, and search
    Customer Added
    Triggers when a customer is created.
    Trigger
    Instant
  • Groove triggers, actions, and search
    Customer Replied
    Triggers when a customer replies to a ticket.
    Trigger
    Instant
  • Groove triggers, actions, and search
    Note Added
    Triggers when a note is added to a ticket.
    Trigger
    Instant
  • Groove triggers, actions, and search
    Ticket Assigned
    Triggers when a ticket is assigned.
    Trigger
    Instant
  • Groove

    Triggers when a ticket is closed.

    Instant

    Trigger

  • Groove

    Triggers when a ticket is deleted.

    Instant

    Trigger

  • Groove

    Triggers when a ticket is moved to a different mailbox.

    Instant

    Trigger

  • Groove

    Triggers when a ticket is opened.

    Instant

    Trigger

  • Groove

    Triggers when a ticket's priority is changed.

    Instant

    Trigger

  • Groove

    Triggers when a new ticket is created.

    Instant

    Trigger

  • Groove

    Triggers when a ticket's state is changed.

    Instant

    Trigger

  • Groove

    Triggers when a ticket is tagged.

    Instant

    Trigger

  • Groove

    Adds a private note to an existing ticket.

    Scheduled

    Action

  • Groove

    Assigns an agent to a ticket.

    Scheduled

    Action

  • Groove

    Changes the state of a ticket to "closed".

    Scheduled

    Action

  • Groove

    Starts a new ticket for your customer.

    Scheduled

    Action

  • Groove

    Changes the state of a ticket to "opened".

    Scheduled

    Action

  • Groove

    Changes the state of a ticket, e.g. from "opened" to "closed".

    Scheduled

    Action

How RocketResponder + Groove Integrations Work

  1. Step 1: Authenticate RocketResponder and Groove.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps

About RocketResponder

Email Marketing Automation by RocketResponder makes it easy to create and send emails that get great results to grow your business.

Related categories

  • Marketing Automation
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About Groove

The simple helpdesk for SaaS and eCommerce businesses.
Learn More

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