Retently
When this happens...
RetentlyNew Survey Response
do these tasks!
MonkeyLearnClassify Text
RetentlyTag a Survey Response

Struggling to analyze all of your open-ended feedback on Retently? With this zap, you will be able to automatically process answers with MonkeyLearn. When a new response is received in Retently, MonkeyLearn will analyze the content and classify the answer according to aspect or sentiment. The results will be sent back to Retently to tag the customer response on the platform.

How it works

  1. A new customer response is completed in Retently
  2. MonkeyLearn analyzes the response and gets the corresponding aspect or sentiment
  3. The customer response is tagged in Retently

Apps involved

  • Retently
  • MonkeyLearn

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When this happens...
then do this!
NPS Score Updated

Triggers when the NPS score is updated.

Create or Update Customer

Creates a new customer or update an existing one.

Customer Unsubscribed

Triggers when a customer unsubscribes.

Unsubscribe Customer

Unsubscribes a customer.

New Survey Response

Triggers when a new survey response is received.

Create Customer and Send Survey

Creates a new customer (if one does not exist) and sends a survey to the customer immediately.

NPS Score Updated

Triggers when the NPS score is updated.

Tag a Survey Response

Adds a tag to a survey response.

Customer Unsubscribed

Triggers when a customer unsubscribes.

Create or Update Customer

Creates a new customer or update an existing one.

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Retently NPS helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on.

Retently NPS helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on.

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Connect Retently + Retently

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