Send a survey from new Zendesk tickets

In addition to measuring your relationship NPS with regular surveys, you can now use to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a NPS survey immediately after a Zendesk ticket is created.

Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.

How It Works

  1. A ticket is created in Zendesk
  2. Zapier adds that contact to your organization and sends them a survey

What You Need

  • Zendesk account
  • account
Send a survey from new Zendesk tickets
Zendesk integration logo

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support. integration logo is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

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