When this happens...
ZendeskNew Ticket
Then do this...
Promoter.ioSurvey a Contact

In addition to measuring your relationship NPS with regular surveys, you can now use Promoter.io to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a Promoter.io NPS survey immediately after a Zendesk ticket is created.

Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.

How It Works

  1. A ticket is created in Zendesk
  2. Zapier adds that contact to your Promoter.io organization and sends them a survey

What You Need

  • Zendesk account
  • Promoter.io account
Premium
Zendesk is a Premium integration on Zapier.

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Free

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Enterprise-level security—connect mission-critical apps.

It's easy to connect Promoter.io + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
NPS Score Changed

Whenever the NPS score for any campaign changes.

Survey a Contact

Deliver a Promoter.io survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside Promoter.io if you would prefer the contact to not receive a survey instantly.

Contact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

Tag a Feedback

Adds a tag to a feedback.

Feedback Submitted or Updated

Triggers when a contact has submitted a score and/or left a comment.

Add or Update a Contact

Add or update a contact in your Promoter.io account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.

New User

Triggers when a new user is created.

Reply to a Feedback

Reply to a Feedback.

New Ticket

Triggers when a new ticket is added to a view.

Unsubscribe a Contact

Mark your contact as unsubscribed in your Promoter.io account. Surveys will no longer be sent to this contact.

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Promoter.io is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.