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Send a Promoter.io survey from new Zendesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Survey a Contact

In addition to measuring your relationship NPS with regular surveys, you can now use Promoter.io to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a Promoter.io NPS survey immediately after a Zendesk ticket is created.

Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.

How It Works

  1. A ticket is created in Zendesk
  2. Zapier adds that contact to your Promoter.io organization and sends them a survey

What You Need

  • Zendesk account
  • Promoter.io account
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Connect Promoter.io + Zendesk in Minutes

It's easy to connect Promoter.io + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantContact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

InstantFeedback Deleted

Triggers when a member deletes feedback from a campaign (via the responses view).

Create Organization

Create a new organization.

Attach File to Ticket

Attach a file to an existing ticket.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

InstantFeedback Submitted or Updated

Triggers when a contact has submitted a score and/or left a comment.

InstantNPS Score Changed

Whenever the NPS score for any campaign changes.

Create Ticket

Create a new ticket.

Add Comment to Ticket

Add a comment to an existing ticket.

Update Organization

Update an existing organization.

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