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Promoter.io + Viable

Send new or updated feedback in Promoter to Viable for tagging and analysis

Instantly analyze feedback submitted to Promoter to better understand what users think of your product. When a user submits new feedback in Promoter, this Zap automatically sends the text to Viable for instant analysis where the feedback entry is enriched with topic, sentiment, and emotion for faster insights at scale.

Instantly analyze feedback submitted to Promoter to better understand what users think of your product. When a user submits new feedback in Promoter, this Zap automatically sends the text to Viable for instant analysis where the feedback entry is enriched with topic, sentiment, and emotion for faster insights at scale.

  1. When this happens...
    Promoter.ioPromoter.io
    Feedback Submitted or Updated

    Triggers when a contact has submitted a score and/or left a comment.

    TriggerInstant
  2. automatically do this!
    ViableViable
    Ingest Datapoint

    Ingests a datapoint into your feedback feed.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Promoter.io triggers, actions, and search

    Contact Unsubscribed

    Triggers when a surveyed contact has unsubscribed from email.

    Trigger
    Instant
    Try It
    • Campaign Identifier

      Campaign Identifier.

    Trigger
    Instant
    Try It
    • Feedback IdentifierRequired

      The Feedback Identifier.

    • Feedback StatusRequired

      The Feedback status.

    Action
    Write
    • Feedback IdentifierRequired

      The Feedback Identifier.

    • Forward ToRequired

      Who to forward to. Must be an email value.

    • From UserRequired

      The user you are forwarding from. NOTE: Must an email within your Promoter Organization.

    • Forward Message

      The message to add when forwarding to someone.

    Action
    Write
    • Campaign Identifier

      Campaign Identifier.

    Trigger
    Instant
    Try It
    • Campaign Identifier

      An identifier for a specific campaign.

    Trigger
    Instant
    Try It
    • Contact List Identifier

      Identify the contact list to add a contact to.

    • EmailRequired

      The email of the contact.

    • First Name

      The first name of the contact.

    • Last Name

      The last name of the contact.

    • Attributes

      All other meta data about the contact. This data can provide any pertinent contact information which will stay associated with to that contact.

    Action
    Write
    • Feedback IdentifierRequired

      Feedback Identifier.

    • Reply MessageRequired

      The replying message to send to the contact.

    • From EmailRequired

      The email of the user who is replying. NOTE: It must be a user email within your Promoter organization.

    • CC Email List

      List of cc'd emails to add to the reply. Must be emails.

    • BCC Email List

      A BCC email list to send with the reply.

    Action
    Write
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About Promoter.io

Promoter.io is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.
Learn more

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  • Forms & Surveys

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About Viable

Viable automates qualitative feedback analysis so business teams can quickly and easily get summarized insights in natural language, powered by GPT-3.

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