In addition to measuring your relationship NPS with regular surveys, you can now use Promoter.io to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a Promoter.io NPS survey when a new ticket is created in UserVoice.
Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.
How It Works
- A ticket is created in UserVoice
- Zapier adds that contact to your Promoter.io organization and sends them a survey
What You Need
- UserVoice account
- Promoter.io account
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Whenever the NPS score for any campaign changes.
Deliver a Promoter.io survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside Promoter.io if you would prefer the contact to not receive a survey instantly.
Triggers when a surveyed contact has unsubscribed from email.
Adds a tag to a feedback.
Triggers when a contact has submitted a score and/or left a comment.
Add or update a contact in your Promoter.io account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.
Triggers when a new comment is added.
Reply to a Feedback.
Triggers when a new suggestion is added.
Mark your contact as unsubscribed in your Promoter.io account. Surveys will no longer be sent to this contact.