When this happens...
Promoter.ioFeedback Submitted or Updated
Then do this...
SlackSend Channel Message

Need to provide visibility for your team and link directly to individual feedback for follow-up? Get live updates of your NPS survey feedback directly in your Slack channel.

Note: This will only take effect on new feedback coming in after the Zap is turned on.

How It Works

  1. A contact responds to your survey with a score and/or comment
  2. Zapier notifies you in Slack with the contact's name, email, score, and comment.

What You Need

  • Promoter.io account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Promoter.io + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
NPS Score Changed

Whenever the NPS score for any campaign changes.

Survey a Contact

Deliver a Promoter.io survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside Promoter.io if you would prefer the contact to not receive a survey instantly.

Contact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

Tag a Feedback

Adds a tag to a feedback.

Feedback Submitted or Updated

Triggers when a contact has submitted a score and/or left a comment.

Add or Update a Contact

Add or update a contact in your Promoter.io account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.

New Starred Message

Triggers when you star a message.

Reply to a Feedback

Reply to a Feedback.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Unsubscribe a Contact

Mark your contact as unsubscribed in your Promoter.io account. Surveys will no longer be sent to this contact.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Promoter.io is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.