Find out how your customers feel about your company and their experiences with your product(s). Learn about customer insights, discovering where you excel, what needs improvement, building a relationship with your customer while proactively reducing churn.
Note: This Zapier integration doesn't survey customers who have made purchases in Shopify before the creation of this zap. Only new purchases after you've set it up.
How It Works
- A Paid order occurs in Shopify
- Zapier automatically sends that customer a Promoter survey
What You Need
- Shopify account
- Promoter account
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Whenever the NPS score for any campaign changes.
Deliver a Promoter.io survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside Promoter.io if you would prefer the contact to not receive a survey instantly.
Triggers when a surveyed contact has unsubscribed from email.
Adds a tag to a feedback.
Triggers when a contact has submitted a score and/or left a comment.
Add or update a contact in your Promoter.io account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.
Triggers when a new customer is added to your Shopify account.
Reply to a Feedback.
Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).
Mark your contact as unsubscribed in your Promoter.io account. Surveys will no longer be sent to this contact.