When this happens...
ShopifyNew Paid Order
Then do this...
Promoter.ioSurvey a Contact

Find out how your customers feel about your company and their experiences with your product(s). Learn about customer insights, discovering where you excel, what needs improvement, building a relationship with your customer while proactively reducing churn.

Note: This Zapier integration doesn't survey customers who have made purchases in Shopify before the creation of this zap. Only new purchases after you've set it up.

How It Works

  1. A Paid order occurs in Shopify
  2. Zapier automatically sends that customer a Promoter survey

What You Need

  • Shopify account
  • Promoter account

Why Zapier?


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It's easy to connect + Shopify and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
NPS Score Changed

Whenever the NPS score for any campaign changes.

Survey a Contact

Deliver a survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside if you would prefer the contact to not receive a survey instantly.

Contact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

Tag a Feedback

Adds a tag to a feedback.

Feedback Submitted or Updated

Triggers when a contact has submitted a score and/or left a comment.

Add or Update a Contact

Add or update a contact in your account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.

New Customer

Triggers when a new customer is added to your Shopify account.

Reply to a Feedback

Reply to a Feedback.

New Paid Order

Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

Unsubscribe a Contact

Mark your contact as unsubscribed in your account. Surveys will no longer be sent to this contact.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

Learn More

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.

See Shopify Integrations