When this happens...
IntercomNew User
Then do this...
Promoter.ioSurvey a Contact

Find out what your users have to say! Are they loving your features? Do they have difficulty with your customer service? Gain valuable insight by sending them a Promoter survey after they've been added as a new user in Intercom.

Note: This Zapier integration doesn't send surveys to already registered users in Intercom, only new users after you've set it up.

How It Works

  1. A new user signs up in Intercom
  2. Promoter sends a survey to the new user via Zapier

What You Need

  • Intercom account
  • Promoter account

Why Zapier?


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It's easy to connect + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
NPS Score Changed

Whenever the NPS score for any campaign changes.

Survey a Contact

Deliver a survey to a contact you specify. Any contact you survey will also be added to your contact list and add all custom attributes you send. You can set a delivery delay in your campaign settings inside if you would prefer the contact to not receive a survey instantly.

Contact Unsubscribed

Triggers when a surveyed contact has unsubscribed from email.

Tag a Feedback

Adds a tag to a feedback.

Feedback Submitted or Updated

Triggers when a contact has submitted a score and/or left a comment.

Add or Update a Contact

Add or update a contact in your account. You can also associate a contact to a contact list for usage with a campaign. All custom attributes you send are saved.

New User

Triggers when a new user is created.

Reply to a Feedback

Reply to a Feedback.

Lead Converted to User

Triggers when a lead converts to a user.

Unsubscribe a Contact

Mark your contact as unsubscribed in your account. Surveys will no longer be sent to this contact.

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Become a Zapier Integration Partner is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations