When this happens...
Jira Software ServerNew Issue
Then do this...
PagerDutyAdd Trigger Event

If your organisation uses JIRA for managing software development issues and PagerDuty for IT operations and incident response, you can use Zapier to automatically add JIRA issues as trigger events in PagerDuty. Once you set up this integration, new JIRA issues from that point forward are individually added as new PagerDuty trigger events. You'll get notified in PagerDuty of everything that happens in JIRA, to give you an easy way to have all of your IT alerts in the same place.

How It Works

  1. A new JIRA issue is created
  2. Zapier adds that issue data to PagerDuty as a new trigger event

What You Need

  • A JIRA account
  • A PagerDuty account

Why Zapier?


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It's easy to connect PagerDuty + Jira Software Server and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

New Issue

Triggers when you add an issue to a project of your selection.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New Priority

Triggers when you add a new priority.

Add Resolve Event

Resolve the incident with this Incident Key.

New Issue (Via JQL)

Triggers when a new issue is added that matches some JQL.

Add Watcher to Issue

Adds a user to the issue's watcher list.

New Project

Triggers when a project is added.

Update Issue

Updates an existing issue.

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PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

Learn More

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

See Jira Software Server Integrations