PagerDuty
When this happens...
FreshserviceNew Ticket
Then do this...
PagerDutyAdd Trigger Event

Thinking of ways to ensure your Freshservice tickets always get the attention they deserve? Put this Freshservice PagerDuty integration to work and we'll make sure they're reported on PagerDuty every time. Once active, it will trigger with each new ticket on Freshservice, creating new incidents on PagerDuty for every one so that you can be sure nothing critical will ever escape your attention again.

How It Works

  1. A new ticket is added on Freshservice
  2. Zapier automatically triggers an incident on PagerDuty

What You Need

  • Freshservice account
  • PagerDuty account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect PagerDuty + Freshservice and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

New User

Triggers when a new User is created.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New Ticket

Triggers when there is a new ticket is created in Freshservice.

Add Resolve Event

Resolve the incident with this Incident Key.

Update Ticket

Triggers when a Ticket is updated.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Update User

Triggers when a user is updated.

Create Ticket

Create a ticket in Freshservice for your domain.

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Become a Zapier Integration Partner

PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

See Freshservice Integrations