Onfleet + Zendesk
Create Zendesk tickets for new missed SMS recipient responses in Onfleet
When you have missed responses to incoming SMS messages, you'll want the details in your ticketing tool. This integration helps by automatically creating a Zendesk ticket with the details of a new missed SMS recipient responses in Onfleet. You won't have to manually create tickets from SMS messages again.
When you have missed responses to incoming SMS messages, you'll want the details in your ticketing tool. This integration helps by automatically creating a Zendesk ticket with the details of a new missed SMS recipient responses in Onfleet. You won't have to manually create tickets from SMS messages again.
- When this happens...SMS Recipient Response Missed
Triggers when an Onfleet recipient responds to a notification via SMS, but the organization is unable to handle it due to the task being marked as complete.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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