When this happens...
TwitterSearch Mention
Then do this...
OneDeskCreate Item

Whenever you are mentioned on Twitter, it would be nice if you could capture that in your help desk. That way you make sure you see everything, it is responded to in a timely manner, and you have a permanent record of what was said. Additionally with OneDesk, you can easily create an issue or task out of the tweet, to make sure action is taken and the problem is resolved.

How this Twitter to OneDesk integration works:

  1. Someone tweets your handle on twitter (or a hashtag)
  2. Zapier creates a new ticket in OneDesk

Apps involved

  • Twitter
  • OneDesk

Why Zapier?


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It's easy to connect OneDesk + Twitter and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Item Updated

Triggers when an item is updated.

Create Project

Creates a project.

New Project

Triggers when a new project is created.

Create Item

Creates an item.

New Item

Triggers when new item is added.

Create User/Customer

Creates a user or a customer.

Search Mention

Triggers when any user creates a new Tweet that contains a specific search term (like a word, phrase, username or hashtag).

Create Tweet

Creates a tweet.

My Tweet

Triggers when you tweet something new.

Add User to List

Adds a user to one of your lists.

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OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Twitter is the social network that shows what's happening around the world in real time. Share your ideas in Tweets, follow hashtags to keep up with trends, and join in the global conversation.

See Twitter Integrations