Add new tweets that mention me as new tickets in my OneDesk account.
When this happensStep 1: Search Mention
Then do thisStep 2: Create Item
Whenever you are mentioned on Twitter, it would be nice if you could capture that in your help desk. That way you make sure you see everything, it is responded to in a timely manner, and you have a permanent record of what was said. Additionally with OneDesk, you can easily create an issue or task out of the tweet, to make sure action is taken and the problem is resolved.
How this Twitter to OneDesk integration works:
- Someone tweets your handle on twitter (or a hashtag)
- Zapier creates a new ticket in OneDesk