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Add new tweets that mention me as new tickets in my OneDesk account.

  1. When this happensStep 1: Search Mention

  2. Then do thisStep 2: Create Item

Whenever you are mentioned on Twitter, it would be nice if you could capture that in your help desk. That way you make sure you see everything, it is responded to in a timely manner, and you have a permanent record of what was said. Additionally with OneDesk, you can easily create an issue or task out of the tweet, to make sure action is taken and the problem is resolved.

How this Twitter to OneDesk integration works:

  1. Someone tweets your handle on twitter (or a hashtag)
  2. Zapier creates a new ticket in OneDesk

Apps involved

  • Twitter
  • OneDesk
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Connect OneDesk + Twitter in Minutes

It's easy to connect OneDesk + Twitter and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

Project Updated

Triggers when a project is updated.

New Public Message

Triggers when there is a new message on an item or a project in a public conversation.

New User/Customer

Triggers when a new user/customer is added.

New Timesheet

Triggers when a new timesheet is created.

New Follower

Triggers when a user of your choosing gets a new follower.

Item Updated

Triggers when an item is updated.

New Project

Triggers when a new project is created.

New Item

Triggers when new item is added.

Liked Tweet

Triggers when a specific user likes a tweet.

Tweet in List

Triggers when there is a new tweet in a specific list you choose.

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