Microsoft Office 365 + Kayako Integrations

How to connect Microsoft Office 365 + Kayako

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Supported triggers and actions

What does this mean?

Calendar Event Start
Triggers at a specified time before an event in your calendar starts.
Trigger
Scheduled
New Calendar Event
Triggers when a new event is created in your calendar.
Trigger
Scheduled
New Contact
Triggers when a new contact is added to your account
Trigger
Scheduled
New Email
Triggers when a new e-mail is received in your inbox.
Trigger
Scheduled
Updated Calendar Event
Triggers when an event is updated.
Trigger
Scheduled
Create Event
Create an event in the calendar of your choice.
Action
Write
Create Contact
Creates a new contact.
Action
Write
Create Draft Email
Creates a draft of an email that can then be reviewed and sent out.
Action
Write
Microsoft Office 365
Send an email from your Office 365 account.
Scheduled
Action
Microsoft Office 365
Updates a contact.
Scheduled
Action
Microsoft Office 365
Search for a contact.
Scheduled
Action
Microsoft Office 365
this is the description.
Scheduled
Action
Kayako
Triggers whenever a new conversation is created.
Instant
Trigger
Kayako
Triggers when a new organization is created.
Instant
Trigger
Kayako
Triggers when a new user account is created.
Instant
Trigger
Kayako
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Instant
Trigger
Kayako
Triggers when a tag is added to a conversation.
Instant
Trigger
Kayako
Triggers when a tag is added to an organization in Kayako.
Instant
Trigger
Kayako
Triggers when a tag is added to a user.
Instant
Trigger
Kayako
Adds a private note to an existing conversation.
Scheduled
Action
Kayako
Adds tags to an existing conversation.
Scheduled
Action
Kayako
Adds tags to an existing organization.
Scheduled
Action
Kayako
Adds tags to an existing user.
Scheduled
Action
Kayako
Creates a conversation with the first post as a email.
Scheduled
Action
Kayako
Creates a new conversation with the first post as a private note.
Scheduled
Action
Kayako
Creates a new event, which will show on the user's timeline.
Scheduled
Action
Kayako
Creates a new organization.
Scheduled
Action
Kayako
Creates a new user account and profile.
Scheduled
Action
Kayako
Updates an existing conversation.
Scheduled
Action
Kayako
Updates an existing organization.
Scheduled
Action
Kayako
Updates an existing user.
Scheduled
Action
Kayako
Finds an existing agent user.
Scheduled
Action
Kayako
Finds an existing conversation.
Scheduled
Action
Kayako
Finds an existing organization.
Scheduled
Action
Kayako
Find an existing user.
Scheduled
Action
Kayako
Find or Create a Conversation
Scheduled
Action
Kayako
Find or Create Organization
Scheduled
Action
Kayako
Find or Create a User
Scheduled
Action

How Microsoft Office 365 + Kayako Integrations Work

Step 1: Authenticate Microsoft Office 365 and Kayako.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Microsoft Office 365 + Kayako

About Microsoft Office 365

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.

Learn more