OffAlerts + Groove Integrations

How to connect OffAlerts + Groove

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Supported triggers and actions

What does this mean?

- Monitor id
  Choosing a monitor will trigger on all new events on that monitor.
Trigger
Scheduled
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Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
  The mailbox this ticket is in.
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
  The name of the mailbox this ticket is in.
Trigger
Instant
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- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
Try It
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
- AgentRequired
  The email address of the agent you want to assign to your ticket.
Action
Write
- BodyRequired
  The body of the first comment to add to the ticket.
- FromRequired
  The email address of the agent or customer who sent the ticket.
- ToRequired
  The email address of the customer or mailbox that the ticket is addressed.
- Assignee
  The email of the agent to assign the ticket to.
- Assigned Group
  The name of the assigned group.
- Add as Note?
  When creating a ticket from an agent, should the message body be added as a private note.
- Send Copy to Customer?
  When creating a ticket from an agent, should the message be emailed to the customer.
- State
  The ticket state .
- Tags
  A list of tag names.
- Full Name
  The full name of the customer who sent the ticket.
- About
  Some additional information about the customer who sent the ticket.
- Twitter Handle
  The Twitter handle of customer who sent the ticket.
- Company Name
  The company name of the customer who sent the ticket.
- Title
  The title of the customer who sent the ticket.
- Phone Number
  The phone number of the customer who sent the ticket.
- Location
  The address of the customer who sent the ticket.
- Website URL
  The website URL of the customer who sent the ticket.
- LinkedIn Username
  The LinkedIn username of the customer who sent the ticket.
- Subject
Action
Write
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
- StateRequired
  The new state for your ticket, e.g. "closed".
Action
Write

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
Try It
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749.
  .
- MessageRequired
  The text that will be added as a private note. Great for pulling in outside activity like purchases.
Action
Write
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
Action
Write
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
Action
Write

How OffAlerts + Groove Integrations Work

Step 1: Authenticate OffAlerts and Groove.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect OffAlerts + Groove

About OffAlerts

Uptime Monitors & Status Pages. Get Immediate Email, SMS and Push Notifications (Off Alerts) When Your Website Or App Is Offline.

Related categories

Developer Tools

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn more

Related categories

Customer Support

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OffAlerts + Groove Integrations

How to connect OffAlerts + Groove

Connect your apps and automate workflows

New Monitor Event

Monitor id

Agent Replied

Customer Replied

Ticket Assigned

Assignee

Assigned Group

Priority

Mailbox

Ticket Deleted

Ticket Opened

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Started

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Tagged

Assignee

Assigned Group

Customer Name

Tag

Mailbox

Change Assigned Agent

Ticket NumberRequired

AgentRequired

Create New Ticket

BodyRequired

FromRequired

ToRequired

Assignee

Assigned Group

Add as Note?

Send Copy to Customer?

State

Tags

Full Name

About

Twitter Handle

Company Name

Title

Phone Number

Location

Website URL

LinkedIn Username

Subject

Change Ticket State

Ticket NumberRequired

StateRequired

Agent Invited

Customer Added

Linkedin Username

Twitter Username

Company Name

Email

Website

Note Added

Ticket Closed

Priority

Assignee

Assigned Group

Closed By

Customer Name

Mailbox

Ticket Moved

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Priority Changed

Priority