When this happens...
DeskNew Case
Then do this...
MixpanelTrack Event

Amazing customer support should involve the teams building and designing your products. With this Desk-Mixpanel integration, when a case is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand things like how usage of different features correlate with ticket submission or determine what type of user behavior leads to a ticket. You can even automatically send targeted notifications based on ticket submission and user actions.

How this Desk-Mixpanel integration works

  1. A new ticket is created in Desk
  2. Zapier tracks an event in Mixpanel

Apps involved

  • Desk
  • Mixpanel

Why Zapier?


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It's easy to connect Mixpanel + Desk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Track Event

Send an Event to Mixpanel.

New Case

Triggers when you add a new case.

Create or Update Profile

Create a new profile or update properties of an existing profile.

New Group

Triggers when you add a new group.

Create Customer

Create a new customer.

New User

Triggers when you add a new user.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

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Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.

Learn More

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

See Desk Integrations