Freshdesk + Mailjet

Send Mailjet emails for new Freshdesk tickets

Quick communication between teams is essential for a successful business. This handy automation allows you to send an email via Mailjet to a selected contact list, whenever a new ticket is created in Freshdesk. With it you can send automatic notifications to the responsible parties and ensure that the ticket is addressed quickly.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send HTML Email
Send an email through your Mailjet account with HTML content.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
New Parse API Inbound Email
Triggers when a new email is sent to your
Trigger
Instant
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- Contacts List
Trigger
Instant
Try It
- From AddressRequired
- From Name
- Reply To
- To:Required
- Cc:
- Bcc:
- SubjectRequired
- Email TEXT Body
Action
Write
- From AddressRequired
- From Name
- Reply To
- ToRequired
- Cc
- Bcc
- Subject
- TemplateRequired
- Templating Language
- Template Variables
- Error Reporting Email
- Campaign
Action
Write
- Contact ListRequired
- EmailRequired
Action
Write
- Email AddressRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
- Contacts List
Trigger
Instant
Try It
- Contacts ListRequired
Trigger
Scheduled
Try It
- From AddressRequired
- From Name
- Reply To
- To:Required
- Cc:
- Bcc:
- SubjectRequired
- Email HTML Body
Action
Write
- From AddressRequired
- From NameRequired
- Reply To
- Contact ListRequired
- Campaign TitleRequired
- SubjectRequired
- Email BodyRequired
Action
Write
- FromRequired
- ToRequired
- TextRequired
Action
Write
- Contact ListRequired
- EmailRequired
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Mailjet

Mailjet is an all-in-one solution to send, track and deliver transactional, notification and marketing emails. Engage, analyze and react with your client base through email. Get started by using the Mailjet zap to synchronise contacts from your favorite eCommerce, CRM or other SaaS tools to your Mailjet contact lists. For users on API version 3 or higher.

Learn more Help

Related categories

Email Newsletters

Similar apps

SendGrid

Transactional Email

Mailchimp Transactional

Transactional Email

Mailgun

Transactional Email

PRODUCTS

CAPABILITIES

By team

Freshdesk + Mailjet

Send Mailjet emails for new Freshdesk tickets

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

New Parse API Inbound Email

New Unsubscribe

Contacts List

Send Plain Text Email

From AddressRequired

From Name

Reply To

To:Required

Cc:

Bcc:

SubjectRequired

Email TEXT Body

Send Email Using a Mailjet Template

From AddressRequired

From Name

Reply To

ToRequired

Cc

Bcc

Subject

TemplateRequired

Templating Language

Template Variables

Error Reporting Email

Campaign

Subscribe Contact to Mailjet List

Contact ListRequired

EmailRequired

Update Contact Properties

Email AddressRequired

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky