LiveChat

LiveChat Updates

LiveChat update · February 12, 2017

New Ways to Use LiveChat with Zapier

LiveChat helps you quickly and easily answer customers' questions via live chat and help desk tickets. Now you can just as easily set up Zaps to take care of your new tickets and chats—without ever leaving LiveChat. Instead of logging into Zapier to set up LiveChat Zaps like these...read more
LiveChat update · April 19, 2016

Kick off Customer Support Zaps with 2 New LiveChat Triggers

Trigger a Zap whenever a new LiveChat ticket is created To help you address your customers' problems as quickly as you can, you turn to customer support software. LiveChat helps you answer website visitors' questions on-the-spot with its pop-up chat capabilities. Plugging LiveChat in with Zapier allows you to be...read more
LiveChat mention · January 12, 2016

The 10 Best Live Chat Apps for Faster Customer Support

You're trying to buy shoes online, wondering if they'd feel as nice as they look, when ding a smiling face pops up on the bottom of the page asking if it can be of any assistance. You reply, and your worries are quickly assuaged by a real, live...read more
LiveChat update · June 3, 2013

How to Support Your Customers in Real Time with LiveChat

Most of us wish we had a perfect site the conveyed all the answers to our customers, but the truth is customers will always have questions. One of the easiest ways you can help your customers out is to let them chat live with a customer rep on the site...read more
Stephanie Gonzaga
Written by Stephanie GonzagaLast updated April 11, 2016

Happy customers are a sure sign that your business is on the right track. Providing a pleasant experience for your customers means paying close attention to what they’re looking for, what they’re struggling with, and what they need from you. What better way to do so than to get in touch with your visitors as soon as they visit your website?

LiveChat is a no-nonsense customer support system that encourages your customers to contact you when they need help—directly from any page on your site. It empowers you with the tools you need to respond to new visitors as they come by, and to regular customers when they need your assistance. With speed and timeliness at your side, you can respond to problems quicker, gather buyer information, and increase sales.

A typical LiveChat window sits on the bottom right side of your website. Its subtle design makes it non-intrusive yet convenient enough to click when you need to speak to someone. And even if you or your agents are not online, LiveChat saves your customer’s questions and concerns as tickets for a later reply from your team via the LiveChat dashboard.

LiveChat’s default design options are simple enough to get you started. You can however customize the look-and-feel of your chat window to match your website’s branding. You can also utilize engagement tools to encourage visitors to contact you. Eye-catchers, for instance, are graphics that you can position above your chat window so people will know where to click to contact you. Greetings are another engagement tool where you can schedule personalized messages to appear based on specified rules, such as the number of pages visited, the number of seconds spent on the website, and the like. It's easy to customize each of these to fit your branding and message

What makes LiveChat a fantastic tool for customer engagement and business growth is the Reports feature. This is where all of your customer support information is displayed in an organized manner, and where you can determine if you are consistently providing positive experiences for your customers. You’ll receive reports for both Chats and Tickets, both segregated further based on customer satisfaction, availability, resolution, and other valuable data categories. And even with all this data to manage, LiveChat’s design and structure of each report is clean, clear, and easy to understand. You know exactly what you’re looking at and what to do with the data presented.

And if that's not enough data, LiveChat integrates with hundreds of other apps to pull your CRM, email marketing, analytics and other data into one interface. There's also mobile and desktop apps, so you can reply to customer's questions in native apps on any device.

LiveChat's pricing then scales well for small to medium businesses, as you pay per seat, or the number of people logged into LiveChat at any given time. That way, your team could swap out and help with tickets, with all-hands support, and only pay for your average number of agents. And if you have a weekend support team, you won't need more accounts for them as your existing "seats" will already be empty.

LiveChat’s strengths lie in its easy-to-use interface and a full range of features that ensure your customers arrive and leave satisfied. Whether you’ve just launched your business or have assembled a team of agents for your growing customer base, you can use LiveChat to handle both ticketing and on-site support. And with most of your support tickets in chat, you'll be able to solve customers' issues faster than ever.

Have any feedback on this overview, or something we should change? Let us know!

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LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.