When this happens...
LiveChatNew Chat
Then do this...
SlackSend Channel Message

You use LiveChat because it's way faster than email and more efficient than the phone - but integrating LiveChat with Slack would really take your customer support to the next level. This Zapier integration will send a message to Slack whenever a new chat is initiated in LiveChat. That way, you can notify your team of new chats, or get a private message for chats that need a personal reply.

How It Works

  1. A new chat is initiated in LiveChat
  2. Zapier sends a message to a designated Slack channel

What You Need

  • LiveChat account
  • Slack account

Why Zapier?


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No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect LiveChat + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Finished Chat

Triggers when the chat is ended.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Ticket

Triggers when the ticket is created.

Send Channel Message

Post a new message to a specific #channel you choose.

New Visitor in Queue

Triggers when a visitor enters queue.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

New Chat

Triggers when the chat is started.

Set Channel Topic

Sets the topic on a selected channel.

Chat Changed

Triggers when the tag list for a particular chat was changed.

Invite New User

Invite a new User to your Slack workspace. Uses legacy tokens.

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LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn More

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

See Slack Integrations