LiveAgent + SugarCRM 6.2-5 Integrations

How to connect LiveAgent + SugarCRM 6.2-5

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Supported triggers and actions

What does this mean?

New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Trigger
Scheduled
New Customer
Triggers when a new customer is added to system.
Trigger
Scheduled
Add Customer to Group
Add customer to group.
Action
Write
Create Conversation
Creates new conversation.
Action
Write
Add New Customer
Adds new contact/customer to system.
Action
Write
Remove Customer From Group
Removes customer from particular group.
Action
Write
New Case
Triggers when you add a new case.
Trigger
Scheduled
New Contact
Triggers when you add a new contact.
Trigger
Scheduled
SugarCRM 6.2-5
Triggers when you add a new record or entry to a module. (Note - due to an intermittent SugarCRM sorting bug, this trigger may not work as expected.)
Scheduled
Trigger
SugarCRM 6.2-5
Triggers when you add a new field to a module.
Scheduled
Trigger
SugarCRM 6.2-5
Triggers when you add a new lead.
Scheduled
Trigger
SugarCRM 6.2-5
Triggers when you add a new module.
Scheduled
Trigger
SugarCRM 6.2-5
Triggers when you add a new opportunity.
Scheduled
Trigger
SugarCRM 6.2-5
Triggers when you add a new task.
Scheduled
Trigger
SugarCRM 6.2-5
Triggers when you add a new user.
Scheduled
Trigger
SugarCRM 6.2-5
Create a new case.
Scheduled
Action
SugarCRM 6.2-5
Create a new contact.
Scheduled
Action
SugarCRM 6.2-5
Create a new record/entry for a module.
Scheduled
Action
SugarCRM 6.2-5
Create a new lead.
Scheduled
Action
SugarCRM 6.2-5
Create a new opportunity.
Scheduled
Action
SugarCRM 6.2-5
Create a new task.
Scheduled
Action
SugarCRM 6.2-5
Create a new user.
Scheduled
Action

How LiveAgent + SugarCRM 6.2-5 Integrations Work

Step 1: Authenticate LiveAgent and SugarCRM 6.2-5.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect LiveAgent + SugarCRM 6.2-5

About LiveAgent

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more