LiveAgent + Placetel Integrations
How to connect LiveAgent + Placetel
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New Customer (Experimental)Triggers when a new customer is added to system. (uses API v3).Trigger- New CustomerTriggers when a new customer is added to system.Trigger
- Add Customer to GroupAdd customer to group.Action
- Create ConversationCreates new conversation.Action
- Add New CustomerAdds new contact/customer to system.Action
- Remove Customer From GroupRemoves customer from particular group.Action
Accepted CallTriggers when a call is accepted.Trigger- Hungup CallTriggers when a call is hung up.Trigger
- Placetel
Triggers when a new call is coming in.
Instant
Trigger
- Placetel
When a new fax is incoming
Scheduled
Trigger
- Placetel
Triggers when a new outbound call is placed.
Instant
Trigger
- Placetel
Initiates a call
Scheduled
Action
- Placetel
Send a fax to number
Scheduled
Action
- Placetel
Send a SMS to recipient
Scheduled
Action
- Placetel
Finds a contact by its phonenumber
Scheduled
Action
- Placetel
FInds a SipUser
Scheduled
Action
How LiveAgent + Placetel Integrations Work
- Step 1: Authenticate LiveAgent and Placetel.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
About LiveAgent
LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more
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