LiveAgent + Placetel Integrations
How to connect LiveAgent + Placetel
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New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try ItEmail AddressRequired
Enter email address of customer to be added.
Name of GroupRequired
Enter group name.
EmailRequired
Enter Customer email.
Name
Enter Customer name in format "Firstname Lastname".
Gender
Gender (Possible values: M - Male, F - Female).
Role
Role (Possible values: V - Visitor, R - Registered visitor).
Number
Get notified about these numbers
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New Customer
Triggers when a new customer is added to system.
Try ItDepartmentRequired
Select appropriate Department.
Email AddressRequired
Ticket creator identifier - can be userid or email of an existing agent or customer.
SubjectRequired
Enter subject of message.
Recipient EmailRequired
Enter Recipient email address.
MessageRequired
Enter Message body.
Recipient Name
Enter Recipient name in format "Firstname Lastname".
CC Email Address
Enter another recipients emails separated by comma.
Conversation Status
Status of created conversation. If not set, conversation status will be "N" - new.
Mail Messsage ID
Enter Mail message id. If specified, all reply emails which will have given mail message id in in-reply-to header will be assigned to this conversation.
Do Not Send Mails
Disable sending a mail to customer.
Is Html Message
Set this to Y is the message text is formatted in html.
Email AddressRequired
Enter customer email address.
Group NameRequired
Enter group name.
TypeRequired
Filter hungup events by type
Number
Filter events by number, if empty all numbers will be notified
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How LiveAgent + Placetel Integrations Work
- Step 1: Authenticate LiveAgent and Placetel.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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