LiveAgent + Placetel Integrations

How to connect LiveAgent + Placetel

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Supported triggers and actions

What does this mean?
    • DepartmentRequired

      Select appropriate Department.

    • Email AddressRequired

      Ticket creator identifier - can be userid or email of an existing agent or customer.

    • SubjectRequired

      Enter subject of message.

    • Recipient EmailRequired

      Enter Recipient email address.

    • MessageRequired

      Enter Message body.

    • Recipient Name

      Enter Recipient name in format "Firstname Lastname".

    • CC Email Address

      Enter another recipients emails separated by comma.

    • Conversation Status

      Status of created conversation. If not set, conversation status will be "N" - new.

    • Mail Messsage ID

      Enter Mail message id. If specified, all reply emails which will have given mail message id in in-reply-to header will be assigned to this conversation.

    • Do Not Send Mails

      Disable sending a mail to customer.

    • Is Html Message

      Set this to Y is the message text is formatted in html.

    • Email AddressRequired

      Enter customer email address.

    • Group NameRequired

      Enter group name.

    • TypeRequired

      Filter hungup events by type

    • Number

      Filter events by number, if empty all numbers will be notified

    Try It

How LiveAgent + Placetel Integrations Work

  1. Step 1: Authenticate LiveAgent and Placetel.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
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About LiveAgent

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more

Related categories

  • Customer Support

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placetel logo

About Placetel

The PBX from the cloud. Modern business telephony with more than 150 telephone system functions.
Learn more

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