Kayako + Shopify

Create or update Kayako users' timelines with new Shopify orders

When this happens
Step 1: New Order (Any Status)
Then do this
Step 2: Create Event

The more context your support team has on your users, the better they can assist. Set up this integration, and Zapier will sort it all out for you. It will then trigger with each new order you receive on Shopify, automatically creating a new user on Kayako (or updating an existing match) with the order as a new event on their timeline.

How this Shopify-Kayako integration works

A new order is added to Shopify
Zapier adds a new user on Kayako, or updates one that exists
Zapier creates an event for the user on Kayako

Apps involved

Shopify
Kayako

Try this template

Supported triggers and actions

What does this mean?

New Blog Entry
Triggers when a new entry is added to a blog in your Shopify store.
Trigger
Scheduled
New Customer
Triggers when a new customer is added to your Shopify account.
Trigger
Scheduled
New Abandoned Cart
Triggers whenever a cart is "abandoned" (only open carts) (with line item support).
Trigger
Scheduled
New Cancelled Order
Triggers whenever a order is "cancelled" (with line item support).
Trigger
Scheduled
New Paid Order
Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).
Trigger
Scheduled

New Order
Triggers when a new purchase is made (only open orders) (with line item support).
Trigger
Scheduled
New Order (Any Status)
Triggers when a new purchase is made (of any order status).
Trigger
Scheduled

New Product
Triggers when a new product is added to your Shopify store.
Trigger
Scheduled

Shopify
Triggers when a customer's information is updated.
Instant
Trigger
Shopify
Triggers when an order is updated (with line item support).
Scheduled
Trigger
Shopify
Creates a new blog post.
Scheduled
Action
Shopify
Creates a new customer.
Scheduled
Action
Shopify
Updates the quantity of an existing product variant.
Scheduled
Action
Shopify
Creates a new order (with line item support).
Scheduled
Action
Shopify
Creates a new product.
Scheduled
Action
Shopify
Creates a new product variant.
Scheduled
Action
Shopify
Updates an existing customer. Replaces only data that is set.
Scheduled
Action
Shopify
Updates an existing product. Replaces only data that is set.
Scheduled
Action
Shopify
Updates an existing product variant. Replaces only data that is set.
Scheduled
Action
Shopify
Finds a customer by name or email.
Scheduled
Action
Shopify
Finds a product by a title search.
Scheduled
Action
Shopify
Finds a product variant by a title search.
Scheduled
Action
Shopify
Finds or creates a specific customer.
Scheduled
Action
Shopify
Finds or creates a specific product by title v2.
Scheduled
Action
Shopify
Finds or creates a specific product variant by title.
Scheduled
Action
Kayako
Triggers whenever a new conversation is created.
Instant
Trigger
Kayako
Triggers when a new organization is created.
Instant
Trigger
Kayako
Triggers when a new user account is created.
Instant
Trigger
Kayako
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Instant
Trigger
Kayako
Triggers when a tag is added to a conversation.
Instant
Trigger
Kayako
Triggers when a tag is added to an organization in Kayako.
Instant
Trigger
Kayako
Triggers when a tag is added to a user.
Instant
Trigger
Kayako
Adds a private note to an existing conversation.
Scheduled
Action
Kayako
Adds tags to an existing conversation.
Scheduled
Action
Kayako
Adds tags to an existing organization.
Scheduled
Action
Kayako
Adds tags to an existing user.
Scheduled
Action
Kayako
Creates a conversation with the first post as a email.
Scheduled
Action
Kayako
Creates a new conversation with the first post as a private note.
Scheduled
Action
Kayako
Creates a new event, which will show on the user's timeline.
Scheduled
Action
Kayako
Creates a new organization.
Scheduled
Action
Kayako
Creates a new user account and profile.
Scheduled
Action
Kayako
Updates an existing conversation.
Scheduled
Action
Kayako
Updates an existing organization.
Scheduled
Action
Kayako
Updates an existing user.
Scheduled
Action
Kayako
Finds an existing agent user.
Scheduled
Action
Kayako
Finds an existing conversation.
Scheduled
Action
Kayako
Finds an existing organization.
Scheduled
Action
Kayako
Find an existing user.
Scheduled
Action
Kayako
Find or Create a Conversation
Scheduled
Action
Kayako
Find or Create Organization
Scheduled
Action
Kayako
Find or Create a User
Scheduled
Action