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Kayako + Shopify

Create or update Kayako users' timelines with new Shopify orders

The more context your support team has on your users, the better they can assist. Set up this integration, and Zapier will sort it all out for you. It will then trigger with each new order you receive on Shopify, automatically creating a new user on Kayako (or updating an existing match) with the order as a new event on their timeline.

The more context your support team has on your users, the better they can assist. Set up this integration, and Zapier will sort it all out for you. It will then trigger with each new order you receive on Shopify, automatically creating a new user on Kayako (or updating an existing match) with the order as a new event on their timeline.

  1. When this happens...
    ShopifyShopify
    New Order (Any Status)

    Triggers when a new purchase is made (of any order status).

    TriggerScheduled
  2. automatically do this!
    KayakoKayako
    Create Event

    Creates a new event, which will show on the user's timeline.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • BlogRequired

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    Customer Account Enabled

    Triggers when a customer account is enabled.

    Trigger
    Instant
    Try It
  • Shopify triggers, actions, and search

    New Cancelled Order

    Triggers whenever a order is "cancelled" (with line item support).

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    New Order

    Triggers when a new purchase is made (only open orders) (with line item support).

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    New Customer

    Triggers when a new customer is added to your Shopify account.

    Trigger
    Scheduled
    Try It
    • Abandoned Cart Age (Hours)Required

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    New Draft Order

    Triggers when a new draft order is created

    Trigger
    Instant
    Try It
  • Shopify triggers, actions, and search

    New Paid Order

    Triggers when an order is paid (with line item support).

    Trigger
    Instant
    Try It
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About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Related categories

  • Customer Support
shopify logo
shopify logo

About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.

Related categories

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