When this happens...
ShopifyNew Order (Any Status)
Then do this...
KayakoCreate Event

The more context your support team has on your users, the better they can assist. Set up this integration, and Zapier will sort it all out for you. It will then trigger with each new order you receive on Shopify, automatically creating a new user on Kayako (or updating an existing match) with the order as a new event on their timeline.

How this Shopify-Kayako integration works

  1. A new order is added to Shopify
  2. Zapier adds a new user on Kayako, or updates one that exists
  3. Zapier creates an event for the user on Kayako

Apps involved

  • Shopify
  • Kayako

Why Zapier?


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When this happens...
then do this!
New User

Triggers when a new user account is created.

Create Event

Creates a new event, which will show on the user's timeline.

New Conversation

Triggers whenever a new conversation is created.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

New Customer

Triggers when a new customer is added to your Shopify account.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

New Paid Order

Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

Create Customer

Creates a new customer.

New Cancelled Order

Triggers whenever a order is "cancelled" (with line item support).

Create Product

Creates a new product.

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Become a Zapier Integration Partner

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.

See Shopify Integrations