K Factors + OneDesk Integrations

How to connect K Factors + OneDesk

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Choose a Trigger

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Choose an Action

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Supported triggers and actions

What does this mean?

- Widget id
  Choosing a widget will trigger on all new notifications on that widget.
Trigger
Scheduled
Try It
- Widget idRequired
- DataRequired
  Enter key-value pair (ex.: name: Joe Doe)
Action
Write
- Ignore My Own Changes
  This is used to prevent update-loops when doing two-way synchronization. In which case choose YES and use a dedicated OneDesk user account for integrations.
- Updates OnRequired
  Triggers on updates on any of the following fields.
Trigger
Scheduled
Try It
New Project
Triggers when a new project is created.
Trigger
Scheduled
Try It
New Item
Triggers when new item is added.
Trigger
Scheduled
Try It

- ItemRequired
  ID of the work item to post a comment on.
- Post TypeRequired
  Comment type.
- CommentRequired
  Comment content.
Action
Write
- TypeRequired
- NameRequired
- Requester Email
  Email adresse of the requester.
- Requester ID
  Add requester IDs to this item.
- Description
- Project
  Project in which the work item is created. Work Items can be created only in "projects" and not in "portfolios"!
- Priority
Action
Write

- ItemRequired
  The ID of the item to be updated.
- Lifecycle Status
  New LifeCycleStatus.
- Name
  New title.
- Custom Field(s)
  The custom fields to be updated.
- Priority
  New priority.
- Description
  New description.
- Percent Completed
  New percent complete.
Action
Write
- Search ByRequired
  Search items by author, project or custom field.
- Search OperationRequired
  Search operation (is / is not / is not empty).
- Search Criteria
  Search criteria(s) joined by OR.
Action
Search
- Search ByRequired
  Search items by author, project or custom field.
- Search OperationRequired
  Search operation (is / is not / is not empty).
- Search Criteria
  Search criteria(s) joined by OR.
- TypeRequired
- NameRequired
- Requester Email
  Email adresse of the requester.
- Requester ID
  Add requester IDs to this item.
- Description
- Project
  Project in which the work item is created. Work Items can be created only in "projects" and not in "portfolios"!
- Priority
Action
Search or write

- Widget idRequired
- From date
- To date
Action
Write
- Updates OnRequired
  Triggers on updates on any of the following fields.
- Ignore My Own Changes
  This is used to prevent update-loops when doing two-way synchronization. In which choose YES and use a dedicated OneDesk user account for integrations.
Trigger
Scheduled
Try It
- Comment Posted OnRequired
  Triggers only for public messages posted on work items and/or projects.
Trigger
Scheduled
Try It
New User/Customer
Triggers when a new user/customer is added.
Trigger
Scheduled
Try It
New Timesheet
Triggers when a new timesheet is created.
Trigger
Scheduled
Try It
- TypeRequired
- NameRequired
- Description
- Portfolio(s)
  Portfolio(s) in which this project will be created.
Action
Write
- User/Customer TypeRequired
  The type of user / customer to add.
- Team/Account
  Select the team / customer account in which this user will be created.
- Notify UserRequired
  Should the user/customer be notified that it has been created in OneDesk?
- First Name
- Last Name
- EmailRequired
  Email address of the new user / customer. It will double-up as login name.
- Administrator
  Will this user be created with administrative rights? Valid only for users, ignored for customers.
Action
Write
- Project TypeRequired
  Are you looking for a Project or Portfolio?
- Search ByRequired
  Choose the field to perform the search on.
Action
Search
- Project TypeRequired
  Are you looking for a Project or Portfolio?
- Search ByRequired
  Choose the field to perform the search on.
- TypeRequired
- NameRequired
- Description
- Portfolio(s)
  Portfolio(s) in which this project will be created.
Action
Search or write

How K Factors + OneDesk Integrations Work

Step 1: Authenticate K Factors and OneDesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect K Factors + OneDesk

About K Factors

Use K Factors to create notification widgets that convert.

Related categories

Ads & Conversion

About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Related categories

Project Management

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K Factors + OneDesk Integrations

How to connect K Factors + OneDesk

Connect your apps and automate workflows

New Notification

Widget id

Post Widget Data

Widget idRequired

DataRequired

Item Updated

Ignore My Own Changes

Updates OnRequired

New Project

New Item

Create Message

ItemRequired

Post TypeRequired

CommentRequired

Create Item

TypeRequired

NameRequired

Requester Email

Requester ID

Description

Project

Priority

Update Item

ItemRequired

Lifecycle Status

Name

Custom Field(s)

Priority

Description

Percent Completed

Find Item

Search ByRequired

Search OperationRequired

Search Criteria

Find or Create Item

Search ByRequired

Search OperationRequired

Search Criteria

TypeRequired

NameRequired

Requester Email

Requester ID

Description

Project

Priority

Get Widget Data

Widget idRequired

From date

To date

Project Updated

Updates OnRequired

Ignore My Own Changes

New Public Message

Comment Posted OnRequired

New User/Customer

New Timesheet

Create Project

TypeRequired

NameRequired

Description

Portfolio(s)

Create User/Customer

User/Customer TypeRequired

Team/Account

Notify UserRequired

First Name

Last Name

EmailRequired

Administrator

Find Project/Portfolio

Project TypeRequired

Search ByRequired

Find or Create Project

Project TypeRequired

Search ByRequired

TypeRequired

NameRequired