K Factors + Iptelecom Integrations
How to connect K Factors + Iptelecom
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New NotificationTriggers when a new notification is created.Trigger- Get Widget DataGets widget dataAction
- Post Widget DataPosts data to widgetAction
Queue: Agent Answered CallTriggers when the call in the queue is anwered.Trigger- Queue: Agent Hung Up CallTriggers when agent finished the call.Trigger
- Queue: Agent Log InTriggers when a new agent log in queue.Trigger
- Queue: Agent Log OutTriggers when a agent log out queue.Trigger
- Queue: Agent Marked AwayTriggers when agent changes his status on “away”.Trigger
- Iptelecom
Triggers when agent changes his status on “ready”.
Instant
Trigger
- Iptelecom
Triggers when the call in the queue is missed.
Instant
Trigger
- Iptelecom
Triggers when an agent can receive a call from the queue.
Instant
Trigger
- Iptelecom
Triggers when you put your call in the parking slot.
Instant
Trigger
- Iptelecom
Triggers when you get a call from a parking slot.
Instant
Trigger
- Iptelecom
Triggers when you get a recording of your conversation.
Instant
Trigger
- Iptelecom
Triggers when you answered the incoming call.
Instant
Trigger
- Iptelecom
Triggers when you finished the incoming call.
Instant
Trigger
- Iptelecom
Triggers when you missed the call.
Instant
Trigger
- Iptelecom
Triggers when they answered your outbound call.
Instant
Trigger
- Iptelecom
Triggers when you start making an outbound call.
Instant
Trigger
- Iptelecom
Triggers when you finished the outbound call.
Instant
Trigger
- Iptelecom
Triggers when the call in the queue is entered.
Instant
Trigger
- Iptelecom
Triggers when a call left the queue.
Instant
Trigger
- Iptelecom
Triggers when you receive a voice message.
Instant
Trigger
- Iptelecom
You can initiate the call. Your device will receive a call that will then forward you to the number you specified. You need to enable Click To Call in the IpTelecom integration settings.
Scheduled
Action
How K Factors + Iptelecom Integrations Work
- Step 1: Authenticate K Factors and Iptelecom.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
About K Factors
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