K Factors + Delighted Integrations

How to connect K Factors + Delighted

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Supported triggers and actions

What does this mean?

- Widget id
  Choosing a widget will trigger on all new notifications on that widget.
Trigger
Scheduled
Try It
- Widget idRequired
- DataRequired
  Enter key-value pair (ex.: name: Joe Doe)
Action
Write
New Unsubscribe
Triggers when a person unsubscribes from Delighted surveys.
Trigger
Scheduled
Try It
- Person ID
  (Optional) ID of the person to be added or updated in Autopilot.
- Email
  (Optional) Email of the person to be added or updated in Autopilot.
- Phone NumberRequired
  Phone number of the person to be added or updated in Autopilot.
- Name
  (Optional) Name of the person to be added or updated in Autopilot.
- Properties
  (Optional) Customer metadata to associate with the person being added or updated in Autopilot. You can add as many properties as you want. For example, if you wanted to add a "Customer ID". Add the label "Customer ID" (left column) and then choose the value/source where you are pulling in "Customer ID" from (right column). If you are updating a person in Autopilot, the properties passed here will replace all properties currently associated with that person in Autopilot.
Action
Write
- Person IDRequired
  The Person ID, in Delighted, to create the response. If not available, use our Search for Person or Add Person Zap to gather this identifier.
- Created At
  (Optional) A time of the time when the survey response was collected. If you do not pass this value, we will automatically set this value to the current time.
- ScoreRequired
  Score of the response. Be sure this score is within the range of your survey (ex. if you're using NPS, this should be a score between 0-10).
- Comment
  (Optional) Comment that the person left when responding.
- Properties
  (Optional) Custom properties to associate with this response (ex. Location, Product Purchased, etc.)
Action
Write

- Person ID
  ID of the person to be removed from Autopilot. At least one of Person ID, Email, or Phone Number is required.
- Email
  Email of the person to be removed from Autopilot. At least one of Person ID, Email, or Phone Number is required.
- Phone Number
  Phone Number of the person to be removed from Autopilot. At least one of Person ID, Email, or Phone Number is required.
Action
Write
- Phone NumberRequired
  The phone number to receive an SMS survey. The phone number format must be E.164 (e.g. +17132746524). The value should start with a + followed by the country code and then the number. The value should contain only + and digits, no spaces or other punctuation.
- Email
  (Optional) Email of the person being surveyed
- Name
  (Optional) The name of the person receiving the survey.
- Delay
  (Optional) The amount of time (in seconds) to wait before sending the survey email. If this is left blank, the survey email will be sent immediately.
- Properties
  (Optional) Customer metadata to associate with the sent survey. You can add as many properties as you want. For example, if you wanted to add a "Customer ID". Add the label "Customer ID" (left column) and then choose the value/source where you are pulling in "Customer ID" from (right column).
Action
Write

- Email
  Email to restrict results to a specific person. Can only use if Phone Number is not being passed.
- Phone Number
  An optional phone number to restrict results to a specific person. Can only use if Email is not being passed. The phone number format must be E.164 (e.g. +17132746524). The value should start with a + followed by the country code and then the number. The value should contain only + and digits, no spaces or other punctuation.
Action
Search
- Platform ID
  The Delighted distribution platform to return the Autopilot configuration for. Must be email or sms.
- Per Page
  (Optional) Number of results to return per page. The maximum is 100.
- Person ID
  (Optional) The ID of the person whose membership status in Autopilot you want to return.
- Email
  (Optional) The email address of the person whose Autopilot membership status you want to return.
- Phone Number
  (Optional) The phone number of the person whose Autopilot membership status you want to return.
Action
Search
- EmailRequired
  Email address for the person being created.
- Phone Number
  An optional phone number to restrict results to a specific person. Can only use if Email is not being passed. The phone number format must be E.164 (e.g. +17132746524). The value should start with a + followed by the country code and then the number. The value should contain only + and digits, no spaces or other punctuation.
- Name
  (Optional) Name of the person being added
- Last Sent At
  (Optional) A time to manually set the time a person was most recently sent a survey. This value will be considered by the survey throttling system.
Action
Search or write

- Widget idRequired
- From date
- To date
Action
Write
New Response
Triggers when a new response is received in this Delighted Project.
Trigger
Scheduled
Try It
- Person ID
  (Optional) ID of the person to be added to or updated in Autopilot.
- EmailRequired
  Email of the person to be added or updated in Autopilot.
- Phone Number
  (Optional) Phone number of the person to be added or updated in Autopilot.
- Name
  (Optional) Name of the person to be added or updated in Autopilot.
- Properties
  (Optional) Customer metadata to associate with the person being added or updated in Autopilot. You can add as many properties as you want. For example, if you wanted to add a "Customer ID". Add the label "Customer ID" (left column) and then choose the value/source where you are pulling in "Customer ID" from (right column). If you are updating a person in Autopilot, the properties passed here will replace all properties currently associated with that person in Autopilot.
Action
Write
- EmailRequired
  Email address for the person being created.
- Name
  (Optional) Name of the person being added
- Last Sent At
  (Optional) A time to manually set the time a person was most recently sent a survey. This value will be considered by the survey throttling system.
Action
Write
- Person ID
  ID of the person to be removed from Autopilot. At least one of Person ID, Email, or Phone Number is required.
- Email
  Email of the person to be removed from Autopilot. At least one of Person ID, Email, or Phone Number is required.
- Phone Number
  Phone Number of the person to be removed from Autopilot. At least one of Person ID, Email, or Phone Number is required.
Action
Write
- EmailRequired
  Email of person to receive a survey
- Name
  (Optional) Name of person to receive a survey.
- Delay
  (Optional) The amount of time (in seconds) to wait before sending the survey email. If this is left blank, the survey email will be sent immediately.
- Properties
  (Optional) Customer metadata to associate with the sent survey. You can add as many properties as you want. For example, if you wanted to add a "Customer ID". Add the label "Customer ID" (left column) and then choose the value/source where you are pulling in "Customer ID" from (right column).
Action
Write
- EmailRequired
  Email of the person to unsubscribe.
Action
Write
- Platform IDRequired
  The Delighted distribution platform to return the Autopilot configuration for. Must be email or sms.
Action
Search
- Trend ID
  (Optional) An optional ID of a trend to restrict metrics to that Trend. To obtain the ID for a Trend, visit the Trends page. For example, if the URL for the desired trend ends with /trends/1234 the ID of that trend is 1234. Note: Restricting to a Trend will only return score-based metrics (ex. NPS score).
- Groups
  (Optional) An optional list specifying the metric groups you want returned.
- Since
  (Optional) An optional time to restrict metrics to those created on or after this time.
- Until
  (Optional) An optional time to restrict metrics to those created on or before this time.
Action
Search

How K Factors + Delighted Integrations Work

Step 1: Authenticate K Factors and Delighted.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect K Factors + Delighted

About K Factors

Use K Factors to create notification widgets that convert.

Related categories

Ads & Conversion

About Delighted

Delighted is the easiest and most beautiful way to measure customer happiness.

Learn more

Related categories

Forms & Surveys

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K Factors + Delighted Integrations

How to connect K Factors + Delighted

Connect your apps and automate workflows

New Notification

Widget id

Post Widget Data

Widget idRequired

DataRequired

New Unsubscribe

Add Person to SMS Autopilot

Person ID

Email

Phone NumberRequired

Name

Properties

Add Response

Person IDRequired

Created At

ScoreRequired

Comment

Properties

Remove Person From SMS Autopilot

Person ID

Email

Phone Number

Send SMS Survey

Phone NumberRequired

Email

Name

Delay

Properties

Find Person

Email

Phone Number

List People in Autopilot

Platform ID

Per Page

Person ID

Email

Phone Number

Create Person

EmailRequired

Phone Number

Name

Last Sent At

Get Widget Data

Widget idRequired

From date

To date

New Response

Add Person to Email Autopilot

Person ID

EmailRequired

Phone Number

Name

Properties

Add Person

EmailRequired

Name

Last Sent At

Remove Person From Email Autopilot

Person ID

Email

Phone Number

Send Email Survey

EmailRequired

Name

Delay

Properties

Unsubscribe Person

EmailRequired

Get Autopilot Configuration

Platform IDRequired

Get Response Metrics

Trend ID

Groups

Since

Until

About K Factors

Related categories