When this happens...
ZendeskNew Ticket
Then do this...
JiraCreate Issue

Stellar customer support begins with responsiveness. Let Zapier propagate your issues with this Zendesk-JIRA integration so you can focus on your customers. Once it's active, a new issue will be created in JIRA for every new ticket added to a view on Zendesk, giving you the best chance at resolving each quickly.

How It Works

  1. A new ticket is received on Zendesk
  2. Zapier automatically creates an issue on JIRA

What You Need

  • Zendesk account
  • JIRA account
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Jira + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Issue

Triggers when you add an issue to a project of your selection.

Add Watcher to Issue

Adds a user to the issue's watcher list.

New User

Triggers when a new user is created.

Update Issue

Updates an existing issue.

New Ticket

Triggers when a new ticket is added to a view.

Create Issue

Create a new issue, select your own project and issue type.

New Priority

Triggers when you add a new priority.

Attach File to Ticket

Attach a file to an existing ticket.

New Issue (Via JQL)

Triggers when a new issue is added that matches some JQL.

Create User

Create a new user.

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Become a Zapier Integration Partner

Jira is a bug and issue tracking software tool that allows software developers to manage product development and build better software.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.