Jira Service Management + Mavenoid

Create Jira Service Management requests when customers complete Mavenoid conversations

If you're using Jira Service Management to track your support requests, set up this Zapier integration to create a new ticket when the customer completes a self-service and/or live support conversation in Mavenoid. Now you have all your support conversations in one place!

When this happens...
Session Transcript Ready
Triggers when a transcript is created for a completed session.
TriggerInstant
automatically do this!
Create Request
Create a new request.
ActionWrite

Try this template

Supported triggers and actions

What does this mean?

New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Session Transcript Ready
Triggers when a transcript is created for a completed session.
Trigger
Instant
Create Conversation Link
Creates a unique invitation leading the customer to self-service and/or live support session in Mavenoid. Optionally, can text the invitation to the customer via SMS.
Action
Write
New Request
Triggers when a request is created.
Trigger
Scheduled
Updated Request
Triggers when a request is updated.
Trigger
Scheduled

Create Request
Create a new request.
Action
Write

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

Customer Support

About Mavenoid

Mavenoid combines self-service and live support in one, so companies can effortlessly support their customers in every step. From installing, to using, to troubleshooting their products.

Related categories

Customer Support

Get started for free

You can't add more hours to the day. Zapier is the next best thing.

By signing up, you agree to Zapier’s Terms of Service and Privacy Policy