FireText + Ivanti Service Manager
Create incidents on Ivanti Service Manager when new FireText SMS are received
Let customers reach you with by SMS and manage them within your existing Ivanti Service Manager dashboard. Set up a FireText SMS number and use this integration to receive incidents via SMS.
Let customers reach you with by SMS and manage them within your existing Ivanti Service Manager dashboard. Set up a FireText SMS number and use this integration to receive incidents via SMS.
- When this happens...New Message
Triggers when a new SMS message is received on your FireText number / keyword.
- automatically do this!Create Incident
Creates a new incident.
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Keyword (Number)Required
Try ItFromRequired
ToRequired
MessageRequired
Schedule ForRequired
New Change Request
Triggers when an change request is created.
Try ItNew Service Request
Triggers when an service request is created.
Try It
MobileRequired
Group API IDRequired
First Name
Last Name
Custom 1
Custom 2
Custom 3
Update (If Existing User)
FromRequired
ToRequired
MessageRequired
New Incident
Triggers when an incident is created.
Try ItSubjectRequired
DescriptionRequired
StatusRequired
Type Of ChangeRequired
LayoutRequired
Form NameRequired
Form View NameRequired
About FireText
FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.
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About Ivanti Service Manager
Ivanti Service Manager is a native Cloud and On-Premise Service Management solution that transforms service and support teams, help desks and service desks from tactical service providers to strategic business enablers.