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Intercom + Ytel Platform

Send new Intercom conversations to Ytel Platform campaigns

When a new Intercom conversation is created, this integration sends the message and user's email information to a Ytel workflow campaign.

When a new Intercom conversation is created, this integration sends the message and user's email information to a Ytel workflow campaign.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    TriggerInstant
  2. automatically do this!
    Ytel PlatformYtel Platform
    Send Campaign Using Phone

    Triggers the sending of a campaign. When sending a campaign it will either start the campaign immediately or queue it for sending if it is currently outside of timezone protection.

    This action uses a contact phone number as the communication endpoint. If you already have a contact in our system or store results from adding a contact in your own system, use the Send Campaign using ContactID action.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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ytel-platform logo

About Ytel Platform

Ytel gives you an all in one customer engagement platform that allows you to call, text, and track contacts.

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