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Intercom + Threads

Post Threads for new Intercom conversations

When a new Intercom conversation is started, a thread containing the message will also be started. This will allow your team to discuss the conversation internally, loop in necessary stakeholders, and help close the customer loop in a timely manner.

When a new Intercom conversation is started, a thread containing the message will also be started. This will allow your team to discuss the conversation internally, loop in necessary stakeholders, and help close the customer loop in a timely manner.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    TriggerInstant
  2. automatically do this!
    ThreadsThreads
    Post Thread

    Posts a thread.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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threads logo

About Threads

Threads is a modern forum for work designed to help teams inform, discuss, and make decisions at scale.

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