Intercom + Startquestion + Delay by Zapier
Send Startquestion surveys for new closed Intercom conversations
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Zapier automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Zapier automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.
- When this happens...New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
- automatically do this...Delay For
Waits for a set amount of time before completing your Actions.
- then do this!Send Survey via Email
Sends e-mail with survey invitation to user.
- Free forever for core features
- 14 day trial for premium features & apps
Lead Added Email
Triggers when a Lead enters an email address.
Try ItNew Lead
Triggers when a new Lead is created.
Try ItWhich Tag?
Try ItNew Company
Triggers when a new Company is created.
Try It
Lead Converted to User
Triggers when a lead converts to a user.
Try ItContact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItNew Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Try ItNew Conversation
Triggers when a new Conversation is created by a User in Intercom.
Try It
