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Intercom + Startquestion + Delay by Zapier

Send Startquestion surveys for new closed Intercom conversations

Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Zapier automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.

Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Zapier automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.

  1. long arrow
    short arrow
    When this happens...
    IntercomIntercom
    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    TriggerInstant
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    short arrow
    automatically do this...
    Delay by ZapierDelay by Zapier
    Delay For

    Waits for a set amount of time before completing your Actions.

    ActionWrite
  3. then do this!
    StartquestionStartquestion
    Send Survey via Email

    Sends e-mail with survey invitation to user.

    ActionWrite

Supported triggers and actions

What does this mean?
intercom logo
intercom logo
intercom logo

About Intercom

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

Related categories

  • Customer Support

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startquestion logo
startquestion logo
startquestion logo

About Startquestion

Startquestion is a professional survey software for your company. NPS, Customer Satisfaction, UX feedback, User Research, Employee Feedback, Customer Experience.

Related categories

delay logo
delay logo
delay logo

About Delay by Zapier

Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.

Related categories

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