When this happens...
Promoter.ioFeedback Submitted or Updated
Then do this...
IntercomCreate/Update User

Take your Intercom metrics to the next level by adding customer level NPS scores from Promoter right alongside your behavioral data. Properly run Net Promoter surveys provide some of the most accurate predictive analytics possible and when tied to other behavioral metrics, you can react to customers more proactively than ever before.

Engage your strongest customers to drive organic growth and proactively reach out to those having trouble before they churn!

Note: This Zapier integration doesn't import feedback already received into Intercom, only new feedback once you've set it up.

How It Works

  1. A contact responds to your survey
  2. Zapier adds their NPS Score as an attribute into Intercom

What You Need

  • account
  • Intercom account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Intercom + and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

Lead Converted to User

Triggers when a lead converts to a user.

Create/Update User

Update a user within Intercom given their e-mail address.

New Unsubscription

Triggers when a user unsubscribes from emails.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

NPS Score Changed

Whenever the NPS score for any campaign changes.

Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

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Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

Learn More is the easiest and most effective way to measure and track customer loyalty using the Net Promoter System®.

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