inSided + Filter by Zapier + Intercom

Send Intercom messages with updated moderator tags to inSided topics

Sometimes a user asks a question on your inSided community that can only be solved by a support agent. With this integration, you can send incoming messages in Intercom by adding a specific moderator tag to a topic on inSided. Streamline your support workflow, without having to leave inSided.

When this happens...
Updated Topic Moderator Tags
Triggers when a specified moderator tag is updated.
TriggerInstant
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this...
Find a User
Finds a user by Username, Email Address or ID.
ActionSearch
then do this...
Send Incoming Message
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
ActionWrite
then do this!
Append Moderator Tags to Topic
Appends moderator tags to topic.
ActionWrite

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Supported triggers and actions

What does this mean?

New Attendee
Triggers when a new attendee has signed up to an event.
Trigger
Instant
Try It
- Content Type
Trigger
Instant
Try It
New User
Triggers when a new user is created.
Trigger
Instant
Try It
Updated Idea Status
Triggers when an ideation status has changed.
Trigger
Instant
Try It
- User IDRequired
Action
Write

- Topic IDRequired
- Topic content typeRequired
- Moderator IDRequired
- Moderator tag nameRequired
Action
Write
- User IDRequired
- PointsRequired
Action
Write

- Owner
- App ExtensionRequired
Action
Write
- Moderator TagRequired
Action
Search
- Search ByRequired
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Trigger
Instant
Try It
New User
Triggers when a new user is created.
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- EmailRequired
- Event NameRequired
- Metadata
Action
Write
- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- EmailRequired
- Tag NameRequired
- Untag?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- Content Type
- Category
Trigger
Instant
Try It
- Content Type
- Category
Trigger
Instant
Try It
Reported Post
Triggers when a post is reported.
Trigger
Instant
Try It
Updated Topic Moderator Tags
Triggers when a specified moderator tag is updated.
Trigger
Instant
Try It
- HTTP methodRequired
Action
Write
- User IDRequired
Action
Write
- User IDRequired
- Topic IDRequired
- Topic Content TypeRequired
- Reply ContentRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- IDRequired
Action
Search
- Only continue if...Required
Action
Filter
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created by a user in Intercom.
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- EmailRequired
- Note TextRequired
Action
Write
- From EmailRequired
- Message BodyRequired
Action
Write
- LeadRequired
- Tag NameRequired
- Untag?
Action
Write
- CompanyRequired
- Monthly Revenue
- Plan
- Custom Attributes
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Welcome
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

About inSided

inSided offers a customer success community platform for B2B software companies. We scale customer success by increasing self service and engagement with customers at crucial phases of their journey.

Related categories

Customer Support

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Related categories

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Help

Related categories

Customer Support

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inSided + Filter by Zapier + Intercom

Send Intercom messages with updated moderator tags to inSided topics

New Attendee

New Topic

Content Type

New User

Updated Idea Status

Add Custom Role to User

User IDRequired

Append Moderator Tags to Topic

Topic IDRequired

Topic content typeRequired

Moderator IDRequired

Moderator tag nameRequired

Assign Points

User IDRequired

PointsRequired

App Extensions (Beta)

Owner

App ExtensionRequired

Find Topic by Moderator Tag

Moderator TagRequired

Find a User

Search ByRequired

Lead Added Email

New Lead

Tag Added to Conversation

Which Tag?

New Closed Conversation

New User

New Unsubscription

Add Event

EmailRequired

Event NameRequired

Metadata

Add/Remove Tag on Company

CompanyRequired

Tag NameRequired

Untag?

Add/Remove Tag on User

EmailRequired

Tag NameRequired

Untag?

Create/Update Lead

Lead ID

Full Name

Email

Phone Number

Unsubscribed From Emails

Created At

IP Address

Custom Attributes

Create User

EmailRequired

Custom Attributes

Created At

User ID

Full Name

IP Address

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Lead

Search ModeRequired

Search ValueRequired

Find or Create Company

Search Mode

Search Value

User Association Note

Company NameRequired

Plan

Size

Website

Industry

Custom Attributes