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I Done This + Zendesk

Create new dones on I Done This for new Zendesk tickets

As new Zendesk tickets come in, your focus is understandably on providing the best possible support, not logging your activity. The good news is this integration can do that for you! Once you bring it online, every new ticket created on Zendesk will also automatically add a new done to I Done This, tirelessly keeping up with your activity, no matter how quickly you're cycling through all those customer issues.

As new Zendesk tickets come in, your focus is understandably on providing the best possible support, not logging your activity. The good news is this integration can do that for you! Once you bring it online, every new ticket created on Zendesk will also automatically add a new done to I Done This, tirelessly keeping up with your activity, no matter how quickly you're cycling through all those customer issues.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    I Done ThisI Done This
    Create Entry

    Create a new entry.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
i-done-this logo
i-done-this logo

About I Done This

I Done This makes it easy to track and celebrate the progress that you and your colleagues make at work every day. We email you at day's end and ask, "What'd you get done today?" Just reply. The next morning, you'll get a digest that shows your team's accomplishments from yesterday. Start a conversation and share your thanks.
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Related categories

  • Analytics

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