HipChat Help & Support

What HipChat Triggers and Actions are Supported?

Supported Triggers#

  • New Message - Triggers when a new message is added to a HipChat room.
  • New Room - Triggers when a new HipChat room is created.

Supported Actions#

  • Send Message - Send a new chat message to a room.
  • Update Room Topic - Changes the topic of a HipChat room.

How to Get Started With HipChat

The first thing you'll need to do is connect your HipChat Account to Zapier. After you sign up and start creating the Zap you want, Zapier will ask you to start the process:

Connect your HipChat account to Zapier

You can then give your Account a title or label, which is just for your convenience and helps you track multiple accounts. It doesn't have any affect on which Account you actually add to Zapier. In this dialog you will also need to add your admin API key, which can be found at http://hipchat.com/groups/api.

Label your HipChat account

If you see the following error, you added an API key that is not an admin API key. Double check the API key type.

Confirm or reauthorize Zapier's access

Finally, your accout will be added and verified to be in working condition.

Account added and tested

Now you can continue creating your Zap.

Common Problems With HipChat

Why Don't My @Mentions Work with Zapier?#

There are two ways to format a HipChat message with Zapier—HTML or text:

In order to use an @mention in a Zap, you'll want to set the message format to "text".

Why Isn't The Link Clickable in HipChat?#

Creating clickable links in HipChat is dependent upon what you select as the message format.

If you select text as the message format, then HipChat will automatically make links clickable.

If you select html as the message format, then you'll need to use html to make the links clickable by wrapping them in an a tag like so:

Clickable HipChat Link Zapier

I can't connect my HipChat account to Zapier#

If you use a Google account to log into HipChat, unfortunately you won't be able to connect your HipChat account to Zapier. This is something that may change in the future, but not something we have an immediate fix for.

Also, your HipChat account must have an admin token in order to connect. Notification tokens will not work at this time.

Need More Help? - Our support team is happy to help -- send us a message

HipChat is hosted group chat and video chat built for teams. Supercharge real-time collaboration with persistent chat rooms, file sharing, and screen sharing.

Learn More

Getting Started with Zapier