Help Scout
When this happens...
TwitterSearch Mention
Then do this...
Help ScoutCreate Conversation From Customer

Proactively support your vocal social media followers with this handy Zap. You can tell Zapier to watch for your Twitter handle or another keyword across the Twitterverse. Every time Zapier finds a new mention, a new Help Scout conversation will be created so your support team can stay on top of the latest tweets without having to hop back and forth between the inbox and your Twitter timeline.

How this Twitter-Help Scout integration works

  1. A new tweet is posted that mentions a keyword or handle you designate
  2. Zapier creates a new Help Scout conversation

Apps involved

  • Twitter
  • Help Scout

Why Zapier?


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It's easy to connect Help Scout + Twitter and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation From Customer

Create a new conversation from a customer.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Create Customer

Creates a customer if it does not already exist.

New Conversation

Triggers when a new conversation is created.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Search Mention

Triggers when any user creates a new Tweet that contains a specific search term (like a word, phrase, username or hashtag).

Create Tweet

Creates a tweet.

My Tweet

Triggers when you tweet something new.

Add User to List

Adds a user to one of your lists.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Twitter is the social network that shows what's happening around the world in real time. Share your ideas in Tweets, follow hashtags to keep up with trends, and join in the global conversation.

See Twitter Integrations