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Create Help Scout conversations from new Twitter mentions

  1. When this happensStep 1: Search Mention

  2. Then do thisStep 2: Create Conversation

Proactively support your vocal social media followers with this handy Zap. You can tell Zapier to watch for your Twitter handle or another keyword across the Twitterverse. Every time Zapier finds a new mention, a new Help Scout conversation will be created so your support team can stay on top of the latest tweets without having to hop back and forth between the inbox and your Twitter timeline.

How this Twitter-Help Scout integration works

  1. A new tweet is posted that mentions a keyword or handle you designate
  2. Zapier creates a new Help Scout conversation

Apps involved

  • Twitter
  • Help Scout
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Connect Help Scout + Twitter in Minutes

It's easy to connect Help Scout + Twitter and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantConversation Assigned

Triggers when a conversation is assigned to agent.

New Customer

Triggers when a new customer is added.

Liked Tweet

Triggers when a specific user likes a tweet.

Tweet in List

Triggers when there is a new tweet in a specific list you choose.

My Tweet

Triggers when you tweet something new.

InstantConversation Created

Triggers when a new conversation is created.

InstantTags Updated

Triggers when conversation tags are updated.

New Follower

Triggers when a user of your choosing gets a new follower.

New Follower of Me

Triggers when you get a new follower.

Search & Geo Mention

Triggers from mention of search term in a specific geo location.