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  • Twitter logoTwitter logo

Help Scout + Twitter Integrations

How to connect Help Scout + Twitter

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Twitter

    Triggers when a specific user likes a tweet.

    Scheduled

    Trigger

  • Twitter

    Triggers when a user of your choosing gets a new follower.

    Scheduled

    Trigger

  • Twitter

    Triggers when there is a new tweet in a specific list you choose.

    Scheduled

    Trigger

  • Twitter

    Triggers when you get a new follower.

    Scheduled

    Trigger

  • Twitter

    Triggers when you tweet something new.

    Scheduled

    Trigger

  • Twitter

    Triggers from mention of search term in a specific geo location.

    Scheduled

    Trigger

  • Twitter

    Triggers when any user creates a new Tweet that contains a specific search term (like a word, phrase, username or hashtag).

    Scheduled

    Trigger

  • Twitter

    Triggers when a specific user tweets.

    Scheduled

    Trigger

  • Twitter

    Adds a user to one of your lists.

    Scheduled

    Action

  • Twitter

    Creates a tweet. Optionally, include an image, video, or GIF.

    Scheduled

    Action

  • Twitter

    Updates your profile image on Twitter.

    Scheduled

    Action

  • Twitter

    Finds information about a specific user.

    Scheduled

    Action

How Help Scout + Twitter Integrations Work

  1. Step 1: Authenticate Help Scout and Twitter.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Twitter Tutorials

help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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twitter logo
twitter logo

About Twitter

Twitter is the social network that shows what's happening around the world in real time. Share your ideas in Tweets, follow hashtags to keep up with trends, and join in the global conversation.
Learn more

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