Help Scout
When this happens...
SurveyMonkeyNew Response Notification With Answers
Then do this...
Help ScoutCreate Conversation From Customer

Take out the wait time and get notified immediately when you receive new completed SurveyMonkey responses. Once set up, when you receive a new response in SurveyMonkey, Zapier will create a new conversation from your customer in Help Scout. This integration will help you stay on top of responses and tackle concerns quickly.

How It Works

  1. Receive a new response in SurveyMonkey
  2. Zapier creates a new conversation from customer in Help Scout

What You Need

  • SurveyMonkey account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + SurveyMonkey and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Response Notification

Triggers a notification when your survey is completed.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Response Notification With Answers

Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

Send Survey

Send a survey invitation to one or more contacts and/or emails.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

See SurveyMonkey Integrations