Help Scout
When this happens...
Survey FunnelNew Survey Entry
Then do this...
Help ScoutCreate Conversation to Customer

Sometimes you want to send a survey to your leads or customers and then automatically follow up with them in your help desk system based on their response. Use this integration to create a new Help Scout ticket for your customer whenever they submit a Survey Funnel survey.

How this Survey Funnel-Help Scout integration works

  1. A new submission is created for your Survey Funnel survey
  2. Zapier creates a new Help Scout ticket

Apps involved

  • Survey Funnel
  • Help Scout

Why Zapier?


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It's easy to connect Help Scout + Survey Funnel and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation From Customer

Create a new conversation from a customer.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Create Customer

Creates a customer if it does not already exist.

New Conversation

Triggers when a new conversation is created.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Survey Entry

Triggers when a new survey entry is created.

New Mailbox

Triggers when a new added mailbox is added.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Survey Funnel creates automated survey funnels for your marketing so that you can segment leads as they opt in and send their data to your CRM.

See Survey Funnel Integrations